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Resident Solutions Architect

Glean· Customer Outcomes
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Remote$170k - $240kFull-timePosted 2mo ago

About the role

Glean is seeking a Resident Solutions Architect to act as the strategic technical advisor for a select set of Enterprise and Strategic customers, owning architecture, integration, governance, and production-readiness to deliver measurable customer outcomes at scale.

Responsibilities

  • Serve as the primary strategic technical advisor and point of contact for assigned customers, operating as the technical counterpart to the customer relationship.
  • Own the technical account strategy for assigned customers, including quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment.
  • Develop and maintain strategic technical roadmaps aligned to customer business objectives, implementation milestones, and measurable technical success criteria.
  • Lead technical decision-making and architecture review workshops, documenting recommendations, trade-offs, supported patterns, and ownership.
  • Guide customers through architecture, design, and implementation choices across connectors, MCP, actions, APIs, SDKs, custom UI embeds, and agent workflows.
  • Productionize advanced customer workflows by defining evals, governance, observability, guardrails, and production-readiness requirements before broad rollout.
  • Design and deliver or lead the design and delivery of strategic technical builds such as Skills, Actions, MCP servers, custom connectors, Web SDK integrations, Client API integrations, and embedded experiences.
  • Partner with Solutions Architects as the execution layer when scoped implementation work should be delegated, while remaining accountable for overall technical direction and customer outcomes.
  • Provide technical enablement to customer admins, developers, and technical stakeholders so they can operate, extend, and support Glean effectively in their environment.
  • Align technical plans with Customer Success, AI Outcomes Managers, Account teams, Product, Engineering, and Support to present a coherent technical narrative.
  • Translate recurring customer friction and enterprise requirements into engineering-ready product feedback with clear business impact and technical context.
  • Serve as a recognized advisor to executives, Product, and R&D on enterprise customer reality, solution design, and platform trade-offs for high-value customer motions.
  • Support customer governance and security motions, including reviews tied to identity, networking, data protection, observability, and enterprise rollout readiness.
  • Act as a steady technical point of contact for strategic customer initiatives, framing escalations correctly while maintaining break/fix ownership with Support and other teams.
  • Own cross-account technical programs and reusable blueprints to improve how Glean delivers post-sales outcomes across customers.
  • Define and improve the RSA operating model, service packaging, and repeatable delivery patterns for scalable strategic work.
  • Contribute to the Glean customer technical community by codifying repeatable patterns, playbooks, and artifacts for strategic accounts.
  • Shape the SA organization through mentorship, enablement programs, and reusable guidance to raise the bar for strategic technical consulting.

Qualifications

  • You are a clear communicator who can lead technical conversations with architects, admins, developers, security stakeholders, and executives.
  • You are strategic and analytical with the ability to connect roadmap, architecture, governance, and production outcomes into a clear technical point of view, evaluating trade-offs in ambiguous environments.
  • You are customer-minded, organized, builder-oriented, and accountable, with a track record of building trust and owning technical outcomes.
  • Experience with software development in at least two of Python, Java, Go, or similar languages.
  • Strong experience with APIs, SDKs, custom data integrations, and enterprise architecture in hybrid, SaaS, or on-prem environments.
  • Strong AI fluency that goes beyond prompting, including integrating AI into core workflows and building repeatable multi-step processes.
  • Ability to shape technical patterns across Skills, agent workflows, MCP, custom actions, custom connectors, Web SDK, Client APIs, and embedded experiences.
  • Hands-on experience with agentic coding tools (e.g., Claude Code, Cursor, Copilot) to scaffold, refine, test, and debug solutions while owning architecture trade-offs.
  • Architect end-to-end AI application patterns on Glean using APIs for Indexing, Search, and Chat.
  • Strong debugging skills including log/code analysis and end-to-end tracing across distributed systems.
  • Deep understanding of networking (cloud and on-prem), private connectivity, and enterprise security constraints.
  • Hands-on experience with cloud platforms (GCP, AWS, or Azure).
  • Security and audit fluency with ability to present architecture and controls to security/privacy/audit stakeholders.
  • Experience defining production-readiness requirements for AI-powered workflows (evals, observability, governance, reliability, rollback paths).
  • Ability to evolve prototypes into enterprise-ready designs with permissions, observability, rollout controls, scaling, security, and live debugging in customer environments.
  • Forward-looking mindset on AI capabilities and ability to turn them into reusable customer patterns or scaled offerings.
  • Experience in at least two of: Software Engineering, Pre-Sales, Post-Sales, Professional Services, Support Engineering, Forward Deployment, or Solutions Architecture.
  • Strong executive communication, technical account management, architecture leadership, cross-functional influence, enablement, data-driven judgment, self-motivation, and attention to detail.
  • Experience as named technical owner for strategic or complex enterprise accounts.
  • Experience supporting architecture-heavy customers with private networking, on-prem data sources, governance, custom UI needs, or AI workflow productionization.
  • Experience moving AI use cases from workshop prototypes to production-quality systems.
  • Pre-sales or post-sales Solutions Architect experience in a product-led company is a strong plus.
  • Bachelor’s degree in Computer Science or equivalent with 7+ years of relevant technical consulting or Master’s with 7+ years.

Skills

Required:Strategic technical advisoryTechnical account strategy and roadmapsArchitecture coaching and workshopsConnector, MCP, actions, APIs, SDKs, embedded experiencesProduction-readiness and governanceSkills, Actions, MCP servers, custom connectors, Web SDK integrationsTechnical enablement for customersCross-functional alignmentEngineering feedback and product improvementExecutive advisory and governanceSecurity, compliance, and auditing

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan
  • home office improvement stipend
  • annual education and wellness stipends
  • regular events and healthy lunches
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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