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Technical Support Engineer

Clipboard
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Hybrid (Remote (US))Full-timePosted 2mo ago

About the role

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across the platform. This remote-first role involves owning investigation, reproduction, and where applicable, agent-assisted fixes to turn noisy customer reports into validated, high-signal work for Engineering. High ownership, fast iteration, and a focus on platform reliability for healthcare workers and facilities.

Responsibilities

  • Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers
  • Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering
  • Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication
  • Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off
  • Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring
  • Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention
  • Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Qualifications

  • Technical Fluency - comfortable investigating issues with observability tools (e.g., Datadog), SQL, and APIs/backend configurations
  • Diagnostic Rigor - thorough, evidence-based, reproducible investigations with clear write-ups
  • End-to-End Ownership - ownership from first report to resolution with stakeholder updates
  • Composure Under Pressure
  • Adaptability & Prioritization
  • Systems & Prevention Thinking - identify gaps and propose fixes to prevent recurrence
  • Fluent, professional-level English communication, both written and verbal

Skills

Required:Technical FluencyDiagnostic RigorEnd-to-End OwnershipCommunication
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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