Customer Experience Specialist
About the role
Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using the platform. Remote-first, US-based, 5 days out of 7 schedule with weekend availability. Focus on real-time issue resolution across chat, voice, and email while gaining operational experience in a fast-moving environment.
Responsibilities
- Deliver fast, accurate, and empathetic support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform-related issues in real time
- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
- Troubleshoot issues independently, applying sound judgment before escalating
- Personalize communication while maintaining a confident, professional, and helpful tone
- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
- Guide new professionals through onboarding and help them quickly build confidence using the platform
- Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Qualifications
- Fluent, professional-level English communication skills, both written and verbal
- Strong customer service instincts with clear, empathetic, professional communication
- Comfortable learning new tools, systems, and workflows quickly
- Thrives in fast-paced, high-ownership environments with shifting priorities
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate with clear communication and positive team impact
- Comfortable working across chat, voice, and email channels
About Clipboard
Connects workplaces with professionals nearby.
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
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