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Customer Success Manager

FireMon· Customer Experience – Customer Success
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Hybrid (India)Full-timePosted 2mo ago

About the role

FireMon delivers Network Security Policy Control for the Modern Enterprise. The company seeks a Customer Success Manager to own large strategic accounts, drive adoption, ensure retention, and champion growth across onboarding, implementation, and ongoing success.

Responsibilities

  • Own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth.
  • Drive time to value by ensuring adoption and measuring value delivered.
  • Remove friction points along the customer journey and ensure outcome value is tracked and shared.
  • Partner with customers for implementation of operational best practices using FireMon to achieve outcome target metrics.
  • Manage implementation projects to completion and lead onboarding efforts.
  • Act as subject matter expert post-implementation and provide high level solution guidance or coordinate deep technical advice.
  • Provide status updates on Support and Development tickets, Professional Services project tracking, release dates, and upgrade guidance.
  • Align with Sales to begin relationships early, and lead onboarding engagements with customers.
  • Set up regular touchpoints with customers using a comprehensive engagement strategy.
  • Perform periodic account reviews to confirm satisfaction and expand FireMon use.
  • Implement and share best practices to maximize value from FireMon.
  • Use log data and usage patterns to gain insights and increase adoption and satisfaction.
  • Be the primary interface to manage and resolve critical situations.
  • Collaborate with Sales, Support, Training, Marketing and Professional Services to identify new expansion opportunities.
  • Provide Voice of the Customer to Product Management, Development and Support for continuous improvement.
  • Exceed performance targets including retention and growth.

Qualifications

  • 4+ years of Customer Experience (or Account Management) experience within the Network Security space (or equivalent)
  • Excellent communication and organization skills
  • Motivated self-starter who can work well in teams or individually
  • Ability to explain technical subjects to non-technical personnel in large enterprises
  • Proven ability to build credibility and trust with customers and internal stakeholders
  • Experience maintaining valuable and outcome-based relationships with a diverse customer base
  • Passion for leading edge Security and Network Monitoring technologies and understanding FireMon's products
  • Bachelor's degree in relevant field, or equivalent experience
  • Willingness to travel based on customer and business needs

Skills

Required:Customer relationship managementCommunicationAccount managementTechnical translationProblem solving
Last updated Oct 21, 2026. Interested? Apply on the company site.

About FireMon

Firewall Policy Management Software | FireMon

FireMon's firewall policy management platform provides real-time visibility and control over your hybrid IT environment.

firewall policy managementcloud securitycyber asset management
Company profileWebsite

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