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Product Guide - Part Time

Arc'teryx· Retail Stores – Arc'teryx Brookfield Place
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Hybrid (New York, NY)$23.6k - $26.2kPart-timePosted 2mo ago

About the role

Part-time retail position at Arc'teryx in New York, NY focused on delivering an exceptional brand and guest experience on the store floor, with product knowledge, community presence, and collaboration with store leadership.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated with problem-solving abilities
  • Flexible and adaptable when faced with ambiguity
  • Ability to balance autonomy and collaboration
  • Inspiration for breakthrough thinking and continuous improvement
  • Commitment to doing what is right and outdoor living ethos

Skills

Required:Customer service excellenceProduct knowledge and product recommendations
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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