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Enterprise Customer Success Manager — UK, Remote Contract

HeyGen· Sales
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Hybrid (UK)£70k - £110kcontractPosted 2mo ago

About the role

UK-based, French-speaking Enterprise Customer Success Manager (contract) responsible for owning a book of Enterprise accounts across EMEA, with a focus on French-speaking customers, delivering value realization post-sale and driving retention and expansion.

Responsibilities

  • Own post-sale value realization for assigned Enterprise customers, translating sales intent into measurable business outcomes.
  • Anchor customer conversations around business impact, including cost structure reduction, time-to-content compression, scalable output without linear headcount growth, and global consistency at local speed.
  • Guide customers through staged value progression: Immediate value (0–30 days), Structural value (30–90 days), Strategic value (90+ days).
  • Define, track, and reinforce outcome-oriented success metrics (e.g., time-to-value, cost savings, workflow adoption, renewal readiness).
  • Run structured business reviews — in French where appropriate — that reinforce ROI and long-term value.
  • Own renewal readiness for accounts well in advance of contract expiration, baselining and documenting value.
  • Identify expansion opportunities justified by demonstrated impact, new workflows, or broader adoption, not opportunistic upsell.
  • Proactively assess churn risk and act early via value re-anchoring and stakeholder alignment.
  • Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries; bridge time zones between EMEA customers and US-based team.
  • Act as HeyGen's cultural and linguistic bridge for French-speaking customers; localize playbooks, enablement assets, and success plans where it accelerates value.
  • Contribute to continuous improvement of operating cadence and customer engagement model as we scale in EMEA.

Qualifications

  • 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment (preferably with AI tools).
  • Full professional or native fluency in French and English, including executive-facing conversations and writing customer-facing materials in French; operate internally in English.
  • Proficiency in German is a strong plus for DACH customer base.
  • Experience in Enterprise CS motions, including PLG and sales-led models; experience with EMEA enterprise customers strongly preferred.
  • Ability to manage accounts using business outcomes and metrics, not just activity.
  • Comfort with ambiguity and autonomous prioritization in a contract role.
  • Strong written and verbal communication in both languages, including executive-facing discussions.
  • Experience building repeatable CS playbooks and processes.
  • Data-informed mindset to synthesize insights into clear recommendations.
  • Comfort operating independently across time zones with a US-based team.

Skills

Required:French language fluency (spoken and written)English language fluencyExecutive-facing communicationAccount management (enterprise CS)Data-driven decision making
Last updated Jul 29, 2026. Interested? Apply on the company site.
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