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Support Engineer

Attentive· Customer Success
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Remote$75k - $85kfull-timePosted 2mo ago

About the role

Support Engineer at Attentive, serving as a technical liaison between Customer Success and Engineering to address customers’ technical needs as Attentive’s product offerings grow, while communicating with customers and cross-functional teams to triage, escalate, and resolve issues.

Responsibilities

  • Communicate with customers via Zendesk, JIRA, or scheduled calls to understand and identify customer issues and your role in addressing them
  • Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests
  • Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations
  • Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues - including site event incidents
  • Creatively problem solve to develop strategic, reusable solutions. Identify bugs and effectively escalate to the appropriate internal parties

Qualifications

  • BS/BA Degree or equivalent
  • Code Aptitude: strong understanding of HTML/CSS and SQL; familiarity with at least one programming or scripting language (e.g., JavaScript, Liquid, TypeScript) preferred
  • Familiarity with Webhooks, REST APIs, and API documentation
  • Experience in MarTech/AdTech or a technical service environment preferred
  • Exceptional communication, organization, prioritization, and time-management skills
  • Experience handling incidents and internal communications both within and outside of on-call hours
  • Willingness to adapt and learn new things
  • Strong problem-solving and critical-thinking abilities
  • Ability to explain technical concepts to non-technical people and communicate urgency in tickets and live conversations

Skills

Required:HTML/CSSSQLCommunication
Nice to have:JavaScript / Liquid / TypeScriptREST APIs / Webhooks

Benefits

  • Health & wellness benefits
  • Equity
  • Perks and benefits as listed by the company
Last updated Aug 13, 2026. Interested? Apply on the company site.

About Attentive

AI-Powered SMS and Email Marketing Platform

Learn more about Attentive—the SMS and email platform that brings your customer interactions to life with advanced AI.

SMSEmailAIMarketing AutomationData ActivationCustomer Engagement
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