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IT Leader

Glean· G&A
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Hybrid (Bangalore, India)full-timePosted 2mo ago

About the role

Hands-on IT Leader in Bangalore leading a team of IT engineers and contractors to own identity, endpoint, SaaS, and infrastructure ecosystems (Okta, Google Workspace, Kandji) with an AI-first mindset, driving secure, scalable IT operations and exceptional employee experience.

Responsibilities

  • Lead, coach, and develop a team of IT engineers (L1-L3), including full-time employees and contractors, setting clear goals, priorities, and expectations.
  • Manage contractor and vendor relationships end to end, including staffing, performance, SLAs, onboarding, renewals, and cost, ensuring consistent quality across the extended team.
  • Balance workload and priorities with the other IT Leader in Bangalore, ensuring strong coverage, clear ownership, and operational continuity across IT Support.
  • Remain hands-on technically and act as a senior escalation point for complex issues across identity, infrastructure, endpoints, networking, and SaaS applications.
  • Own the roadmap, administration, and optimization of Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.
  • Drive AI and automation initiatives across IT: identify high-value workflows, then design, build, and deploy solutions that reduce manual effort and improve employee experience.
  • Apply AI to IT workflows such as ticket triage and deflection, knowledge-base creation, onboarding and offboarding, access requests, provisioning, compliance checks, and reporting.
  • Lead and deliver IT projects and cross-functional programs from planning through execution, including scoping, timelines, stakeholder alignment, risk management, and outcome tracking.
  • Design and implement automation for provisioning, access management, compliance, reporting, and asset lifecycle workflows using Python, PowerShell, Bash, or equivalent technologies.
  • Lead root-cause analysis for major incidents and drive long-term corrective and preventive actions.
  • Monitor system health, endpoint compliance, patch status, alerts, and operational risks, and take proactive action.
  • Lead proof-of-concept projects to evaluate new IT, security, endpoint, AI, and automation solutions.
  • Partner with Security, HR, Finance, and Engineering on identity governance, employee lifecycle management, asset management, and operational workflows.
  • Own ITIL-aligned Incident, Problem, Change, and Asset Management processes and continuously improve them.
  • Ensure accurate SOPs, technical runbooks, knowledge-base articles, system documentation, and process workflows.
  • Support ISO 27001, SOC 2, internal audit, policy implementation, and compliance-readiness activities.
  • Define and track operational metrics (SLAs, CSAT, ticket trends, automation impact), and communicate risks, trends, and improvement outcomes to senior management.
  • Identify opportunities to improve reliability, security, efficiency, and employee experience across IT services.

Qualifications

  • - 14+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field, including 3+ years leading IT teams.
  • - Strong hands-on technical foundation and ability to go deep when needed.
  • - Experience managing people and contractors, including hiring, performance management, coaching, and building team culture.
  • - Experience managing vendors, MSPs, or staff-augmentation partners, including SLAs, performance reviews, and commercial discussions.
  • - Demonstrated AI fluency with AI-related IT workflow automation or AI-assisted support.
  • - Strong hands-on experience administering Okta (SSO, MFA, lifecycle automation, integrations, access policies).
  • - Strong experience administering Google Workspace (user lifecycle, groups, access controls, security settings).
  • - Hands-on experience with Kandji, Jamf, Intune, or similar MDM.
  • - Advanced troubleshooting across macOS, Windows, Linux.
  • - Strong networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, firewalls).
  • - Experience with Python, PowerShell, Bash, or similar for automation.
  • - Experience with ITSM platforms (Jira Service Management, ServiceNow, Freshservice).
  • - Strong understanding of ITIL processes (Incident, Problem, Change, Asset).
  • - Familiarity with endpoint security, identity governance, patch compliance, and security operations.
  • - Experience supporting ISO 27001, SOC 2, internal audits or similar compliance programs.
  • - Strong documentation, communication, prioritization, and stakeholder-management skills.
  • - Ability to influence senior leaders and work with global teams.
  • - Bachelor’s degree in IT, CS, or related field preferred but not required.

Skills

Required:Team leadership and people managementOkta administrationGoogle Workspace administrationKandji / MDM administrationAutomation & scriptingITIL processes

Benefits

  • Competitive compensation package
  • Diversity and inclusive workplace
  • Hybrid work arrangement (4 days in Bangalore office)
  • Opportunities to work with AI-first IT initiatives
  • Professional development and cross-functional collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Glean

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