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Sr. Analyst, Client Assurance

AHEAD· Shared Services – Services Excellence
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Hybrid (Gurugram / Bengaluru / Hyderabad)Full-timePosted 2mo ago

About the role

Senior Analyst role in the Client Assurance Program (Client360) at AHEAD Consulting & Services, combining analysis with operational execution to improve delivery quality and client experience. Focus areas include EWA updates, CSAT, surveys, project health data, reporting, and process improvements, with collaboration across PMO, Quality, Practices, Services Operations, and Shared Services.

Responsibilities

  • Own EWA updates and ongoing EWA management, including validating data, tracking status, and ensuring timely refreshes for leadership visibility.
  • Produce recurring and ad hoc reporting highlighting trends, risks, exceptions, and follow-up actions across client assurance measures.
  • Lead survey follow-up activities, including maintaining and escalating the survey follow-up / elevating report to drive accountability and closure.
  • Drive CSAT follow-up activities by reviewing results, identifying themes, coordinating with stakeholders, and tracking actions through resolution.
  • Support newsletter development for Quality and PMO by curating relevant metrics, themes, updates, and insights.
  • Dig into project health data to identify underlying issues, validate concerns, and provide clear, actionable recommendations to stakeholders.
  • Investigate projects with discrepancies between EWA, CSAT surveys, and project health flags; reconcile findings, identify root causes, and recommend corrective actions.
  • Translate ambiguous business questions into structured problem statements, analytical approaches, and clear decision options and recommendations for ACS leaders.
  • Monitor compliance on surveys, including completion, timeliness, data accuracy, and adherence to defined assurance processes and expectations.
  • Support testing and rollout of reporting and governance tools, configuration updates, and automation opportunities; maintain release notes and user guidance as needed.
  • Troubleshoot data and reporting issues; coordinate with technical teams and business stakeholders to resolve defects, root causes, and validation gaps.
  • Design and refine lightweight processes, checklists, and SOPs that improve survey compliance, reporting reliability, and user adoption across client assurance workflows.
  • Proactively identify recurring data or process breakdowns and recommend scalable fixes such as training, templates, validations, and automations.
  • Own assigned workstreams and ad-hoc analysis requests end-to-end; communicate status, risks, and recommended decisions.
  • Contribute analytics and operational insights to cross-functional initiatives focused on client assurance, quality improvement, reporting optimization, and scalable governance solutions.
  • Perform other duties consistent with the role, as assigned.
  • Map current-state assurance, reporting, and follow-up processes to identify bottlenecks and failure points; propose pragmatic improvements balancing control, effort, and user experience.

Qualifications

  • Bachelor’s degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field (or equivalent experience).
  • 5–8 years experience in professional/consulting services, services operations, PMO support, or business analytics (preferably IT services, managed services, or technology solutions).
  • Based in India with required overlap with US time zones for recurring governance meetings and collaboration.
  • Experience using operational and/or financial data (e.g., PSA, CRM, ERP, survey tools).
  • Working knowledge of engagement delivery concepts (milestones, risks/issues, utilization, margin) and their link to client outcomes.
  • Strong attention to detail and follow-through; ability to manage a recurring reporting cadence and action tracking while challenging and improving the underlying processes.
  • Advanced Excel proficiency and experience with BI/reporting tools.
  • Demonstrated ability to improve reporting efficiency through standardization and automation.
  • Demonstrated critical thinking and structured problem-solving skills.
  • Process mindset with experience mapping workflows, identifying bottlenecks or failure points, and proposing practical improvements.
  • Comfort working in ambiguity and creating structure (lightweight processes, templates, cadences) where it does not yet exist.

Skills

Required:EWA managementReporting and analyticsCSAT coordinationProblem solving

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements, supporting work-life balance
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives and programs focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture, with a strong focus on collaboration and ownership
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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