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Technical Consultant - ServiceNow AI

AHEAD· Technology / Consulting
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Hybrid (Gurugram)Full-timePosted 2mo ago

About the role

Technical Consultant – ServiceNow AI role at AHEAD, focusing on ITSM, Service Portal, Integrations, and emerging AI capabilities within the ServiceNow platform. Hybrid/Remote in Gurugram, India; full-time.

Responsibilities

  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.
  • Customize and configure core ServiceNow applications, including ITSM and Service Portal and Integrations.
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead in crafting, enhancing, and delivering scalable ServiceNow Core and AI solutions.
  • Actively participate in client meetings and discussions to capture client needs and translate them into clear development activities.
  • Perform integration work and build custom Service Portals; support and create REST, SOAP, and MID Server integrations.
  • Develop, review, and optimize scripts, including Business Rules, Script Includes, UI Policies, Client Scripts, etc.
  • Collaborate with cross-functional teams, providing guidance and mentoring to junior developers when needed.
  • Stay current with ServiceNow platform capabilities, including emerging AI capabilities, and identify opportunities to leverage these technologies to improve customer outcomes and business value.
  • Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

  • 4+ years of experience working with ServiceNow, including hands-on development and implementation.
  • Strong expertise in ITSM, Service Portal, and Integrations.
  • Experience implementing ServiceNow AI capabilities in at least one ServiceNow product area (e.g., ITSM, VA, CSM, ITOM, HAM, SAM, or CMDB).
  • Experience with additional ServiceNow modules such as SPM, HRSD, or GRC is a plus.
  • Understanding AI/ML concepts, including Large Language Models (LLMs), prompt engineering, and Generative AI in enterprise workflows.
  • Hands-on experience with ServiceNow AI capabilities (Skills, AI Agents, agentic workflows, Orchestrator, Skill Kit, Now Assist in AI Search and Virtual Agent).
  • Demonstrated understanding of how AI capabilities generate business value on ServiceNow, including practical considerations and implementation requirements.
  • Good to have: Experience building custom Skills and AI Agents, AI Control Tower (AICT) and Model Context Protocol (MCP) server implementations.
  • Customize ServiceNow applications using scripting, workflows, business rules, and UI policies to meet client requirements.
  • Excellent communication skills for technical and non-technical audiences.
  • ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist preferred.

Skills

Required:ServiceNow ITSMServiceNow AI capabilitiesScripting and customization

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture with collaboration and ownership
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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