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ServiceNow Senior Technical Consultant - AI

AHEAD· Unknown
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Remote$160k - $190kFull-timePosted 2mo ago

About the role

Senior Technical Consultant focused on AI capabilities for the Now Platform, leading end-to-end AI-enabled solutions, hands-on development, and multi-product AI enablement within the ServiceNow ecosystem.

Responsibilities

  • Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices
  • Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle-time potential, risk tolerance, and human-in-the-loop requirements
  • Articulate how outputs are produced, where guardrails sit, and measurable impact during demos of Now Assist, AI Agents, AI Control Tower and agentic workflows
  • Actively participate in Agile ceremonies, flagging technical and AI-specific risks during planning
  • Build and extend Now Assist skills, AI Agents, agentic workflows, and orchestration logic; author and tune prompts, tool definitions, and agent instructions
  • Develop the supporting platform foundation: integrations, Flow Designer and Integration Hub actions, knowledge/catalog data quality, and taxonomy for AI Search
  • Configure and tune Predictive Intelligence models, Document/Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy
  • Extend AI beyond native capabilities via Generative AI Controller, AI Agent Fabric / MCP, and third-party LLM or agent integrations
  • Establish evaluation discipline: metrics, datasets, tests, A/B testing, drift monitoring
  • Enforce responsible-AI guardrails: data handling, access controls, auditability, human gates, and AI Control Tower config
  • Safeguard quality through peer reviews, automated tests, and coordinated promotions across dev/test/prod with cutover/rollback strategies
  • Own defect resolution during UAT and hyper-care, including root-cause analysis and tuning
  • Coach junior developers on AI fundamentals, prompts, and production readiness
  • Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
  • Facilitate training sessions and knowledge-sharing to raise AI fluency
  • Lead AI delivery across at least one product suite beyond core platform, and build reusable accelerators
  • Track ServiceNow releases for new AI capabilities and advise on adoption and licensing
  • Contribute lessons learned and technical articles to knowledge bases and forums

Qualifications

  • 6+ years in the ServiceNow domain with recent production AI-enabled solutions
  • ServiceNow AI depth: Now Assist, AI Agent Studio and Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, Generative AI Controller
  • Data foundation fluency and taxonomy design; understands Workflow Data Fabric, CMDB/CSDM health, knowledge governance
  • Core-platform expertise: Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports
  • Hands-on coding: Advanced JavaScript, Glide APIs, REST integration design, authentication, data pipelines; strong vanilla JS and version control
  • Applied AI craft: Prompt engineering, retrieval/grounding, tool calling, agent orchestration, awareness of LLM limitations
  • Evaluation and measurement rigor—the ability to define success metrics, test systematically, report honest results
  • Responsible AI judgment—privacy, access control, auditability, bias/hallucination risk, governance discussions
  • Product depth—leadership in at least one suite beyond ITSM and Service Portal
  • Collaborative mentor and lifelong learner—ability to explain AI to non-technical stakeholders
  • ServiceNow certifications welcomed (CSA, CAD, CIS, AI-related micro-certifications) though hands-on expertise valued
  • Broader tech stack awareness—LLM providers, vector search, RAG, MCP, cloud, DevOps tools, analytics outside ServiceNow

Skills

Required:AI solution design and governanceAI use-case identification and data readiness assessmentAI development on Now PlatformPrompt engineering and tool integrationData governance and privacyAgile leadership and mentorshipMeasurement and evaluationServiceNow core platformSoftware engineering fundamentals

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more (see benefits site)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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