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IT Support Specialist

Cape· Internal Ops
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Hybrid (Hybrid: New York, NY)$85k - $105kFull-timePosted 2mo ago

About the role

Onsite IT Support Specialist for Cape's NY hybrid office, owning day-to-day employee IT experience, hardware inventory, and AV/conference-room readiness while supporting rapid onboarding and scale.

Responsibilities

  • Be the face of IT in our NY office. You’ll be the go-to for hands-on help today, and a key voice in designing the IT buildout of new spaces.
  • Own IT onboarding through hypergrowth. You'll run a smooth day-one experience at a pace of multiple starts bi-weekly and make the process measurably better every cycle: automate provisioning, cut setup time, and raise the bar for what a first day feels like.
  • Own Tier-1 resolution against SLA, then beat it. You'll work alongside our internal AI agent and build the automations and AI workflows that drive down resolve time and drive up customer satisfaction.
  • Build our asset-management system from the ground up. You’ll own laptops, peripherals, and specialty hardware across two offices, international travelers, and remote employees — and make it audit-ready as we take on certifications like CMMC Level 2.
  • Shape Cape's physical IT presence. You’ll be at the forefront of new offices, conference-room and AV tech, visitor systems with a mandate to bring in the best technology out there, not just keep the lights on.
  • Live in ambiguity and learn fast. Our integration surface grows monthly — new vendor and tools arrive weekly, each needing evaluation, SSO/SCIM, device packaging, and documentation. Learning has never been easier; you'll be expected to use every tool available and ship.

Qualifications

  • 2-3+ years of experience in IT support in a dynamic tech environment.
  • Hands-on experience supporting Apple/macOS laptops (comfort with Windows and Linux as needed).
  • Familiarity with mobile device management (e.g., Jamf or similar).
  • Experience with ticketing/helpdesk systems (e.g., Jira Service Management) and SLAs.
  • Experience setting up, troubleshooting, maintaining conference room hardware and software.
  • Comfort with Google Workspace and/or Microsoft 365 administration basics.
  • Proven track record managing IT hardware procurement and inventory.
  • Strong problem-solving, customer-service instincts, clear communication, and reliable follow-through.
  • Eagerness to work on projects impacting privacy and national security.
  • May require lifting/carrying desktop computers up to 25 lbs.

Skills

Required:IT supportmacOS supportMobile device managementTicketing/helpdesk

Benefits

  • 401(k) match
  • Unlimited PTO
  • 100% coverage of medical, dental, and vision premiums for you and your dependents
  • 12 weeks paid parental leave
  • Stipends for family-forming needs
  • Stipends for gender-affirming care
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Cape

Cape is premium wireless coverage with an added layer of personal security.

Cape is premium wireless coverage with an added layer of personal security. Talk, text, and live with the confidence that you’re protected.

wireless coveragepersonal securityprivacy-firstmobile securityeSIMprivacy-oriented
Company profileWebsite

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