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Operations Analyst, Federal

Cape· Marketing & Customer Ops
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Hybrid (Hybrid: Arlington, VA)$100k - $110kFull-timePosted 2w ago

About the role

Operations Analyst role supporting Government/National Security-focused product operations, fulfillment, and customer service for Cape’s privacy-centric communications solutions.

Responsibilities

  • Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field.
  • Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners.
  • Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option.
  • Operational Readiness & QA: Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers. You are the gatekeeper, identifying and blocking high-risk deployments to safeguard operational stability.
  • Standard Operating Procedures (SOPs): Codify complex technical processes into comprehensive internal and external "field manuals" and playbooks. You are building the foundational knowledge base required to scale support for large-scale government programs.
  • High-Tempo Agility: Maintain a "Ready-to-Field" posture. You have the flexibility to lead high-impact projects or pivot resources during surge requirements or critical mission windows.
  • Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority, translating complex system failures into actionable go/no-go information for commanders and stakeholders.

Qualifications

  • Operational Pedigree: 4–5+ years of experience in technical operations, mission support, or a similar role within military, law enforcement, or national security environments.
  • Clearance: Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI.
  • Educational Foundation: Bachelor’s Degree or equivalent professional experience.
  • The "Force Multiplier" Mindset: Ability to navigate high-volume workflows and competing priorities with precision.
  • Emergent Leadership: Track record or aptitude for managing personnel and building world-class support teams.
  • Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority, translating system failures into actionable information.
  • Bonus Points: Tactical Logistics & Supply Chain experience; Technical Rigor in mobile app testing and bug reporting; RF & Network Literacy; Agency Savvy; Zero-Downtime Mentality.

Skills

Required:Operational leadershipTechnical troubleshootingDeployment & fulfillmentQA & readinessSOPs & playbooksCommunication with stakeholders

Benefits

  • 401(k) match
  • 100% coverage of medical, dental, and vision premiums for you and your dependents
  • 12 weeks paid parental leave (for all parents, no waiting period)
  • Stipends for Family-forming needs
  • Stipends for Gender-affirming care
  • Unlimited PTO
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Cape

Cape is premium wireless coverage with an added layer of personal security.

Cape is premium wireless coverage with an added layer of personal security. Talk, text, and live with the confidence that you’re protected.

wireless coveragepersonal securityprivacy-firstmobile securityeSIMprivacy-oriented
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