← All roles

AI Deployment Lead

Salient· Operations
Apply on company site
Hybrid (San Francisco)$170k - $235kFull-timePosted 2mo ago

About the role

AI Deployment Lead responsible for post-sales lifecycle, adoption, account health, renewals, expansion, and technical triage for Salient's largest customers using regulated AI agents for loan servicing and related workflows.

Responsibilities

  • Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion
  • Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams
  • Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects
  • Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change
  • Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work
  • Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability
  • Run clean handoffs from Implementation into steady-state account ownership
  • Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality

Qualifications

  • 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role
  • Hands-on experience with LLMs, prompts, evals, or agentic workflows
  • Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology
  • Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines
  • Enough technical fluency to discuss architecture and failure modes with customer engineering teams
  • Strong judgment in ambiguous, high-stakes customer situations
  • Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams
  • Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality
  • Experience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry is a strong plus
  • Experience owning strategic enterprise relationships, especially $1M+ ARR accounts, is a strong plus

Skills

Required:Customer-facing post-sales experienceLLMs / prompts / evalsAPI docs / integrations

Benefits

  • medical, dental, and vision coverage
  • generous 401(k)
  • catered lunches
Last updated Oct 7, 2026. Interested? Apply on the company site.
Salient logo

About Salient

AI Servicing for Auto Lenders

Salient is an AI workflow automation tool for lenders. We're working with the largest auto lenders in America and are hiring!

artificial-intelligencefintechgenerative-aib2boperations
Company profileWebsite

More open roles at Salient