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First Mile Hub Supervisor - Box Nasr City

بوسطة· Operations
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Hybrid (Cairo)Full-timePosted 2mo ago

About the role

Oversee daily first-mile hub operations, coordinate with clients and couriers, lead a team of hub agents and loaders, track KPIs, and prepare reports to improve efficiency, accuracy, and service quality.

Responsibilities

  • Supervise daily first-mile hub operations, ensuring timely assignment of pickups to couriers.
  • Coordinate with business clients to schedule pickups and resolve operational issues.
  • Monitor and follow up with couriers to ensure parcels are collected and delivered to the hub on time.
  • Ensure accurate scanning, labeling, and documentation of parcels for visibility and traceability.
  • Lead,coach, and support a team of hub agents and loaders to meet daily operational targets.
  • Track KPIs such as pickup completion, parcel intake accuracy, and SLA adherence.
  • Handle operational issues and escalations, ensuring quick resolution and minimal disruption.
  • Prepare operational reports and provide recommendations to management for improvement.

Qualifications

  • Minimum 3 years of experience in logistics, courier, or first-mile hub operations.
  • Strong knowledge of parcel handling, pickup assignment, and hub procedures.
  • Excellent communication and coordination skills with clients and courier teams.
  • Ability to lead, train, and motivate a team to achieve operational targets.

Skills

Required:First-mile hub operationsTeam leadershipClient coordination
Last updated Oct 21, 2026. Interested? Apply on the company site.
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