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Internal Business Analyst (Operations, Process Improvement & Automation)

CompassX Group· Internal Operations – Operations
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Hybrid (Irvine, CA)$45k - $60kFull-timePosted 2mo ago

About the role

Internal Business Analyst role focused on learning CompassX operations from the inside, identifying inefficiencies, recommending improvements, and building or automating solutions across Consulting Operations, Sales, Talent, and other functions. Hybrid, Irvine, CA.

Responsibilities

  • Get hands-on across teams - Consulting Operations, Sales, Talent, and beyond - to understand how work moves before trying to change it.
  • Identify where processes are inefficient, inconsistent, or breaking down, and diagnose why.
  • Bring forward clear, practical recommendations for how to fix what's broken or slow.
  • Build and implement the fix yourself — whether that's a new process, a piece of documentation, or a lightweight automation.
  • Document how key processes work, so decisions and institutional knowledge don't live only in one person's head.
  • Partner with leadership and team leads across functions to understand priorities and turn them into real, working improvements.
  • Use CRM, spreadsheets, and lightweight automation/AI tools (e.g., Zapier, Make, Claude, Gemini, Google Apps Script) as needed to bring recommendations to life.

Qualifications

  • 1+ year of experience in operations, business analysis, process improvement, or a similar hands-on role - new grads strongly encouraged to apply.
  • A genuine curiosity for how things work, and the instinct to diagnose the root cause rather than just patch the symptom.
  • Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation/AI tools.
  • Excellent written communication - comfortable documenting processes clearly and presenting recommendations.
  • Highly organized, reliable, and detail-oriented - you like understanding systems and making them better.
  • A confident and diplomatic communicator - you'll be working across teams and leadership, tactfully and persistently.
  • Takes initiative without being asked, identifies opportunities, and moves work forward independently.
  • Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches.
  • No ego about the work - you'll take on a genuine mix of tasks, from high-visibility process improvements to basic administrative work, and treat both with the same care.

Skills

Required:Experience in operations/BI analysisCRM proficiencyAutomation/AI toolingCommunication/writingProject coordination/initiative
Last updated Oct 21, 2026. Interested? Apply on the company site.

About CompassX Group

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A Business and Technology Consulting Firm

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