← All roles

Lead - Full Time

Arc'teryx· Retail Stores – Arc'teryx Rockefeller Center
Apply on company site
New York, NY$28.1k - $32.2kFull-timePosted 2mo ago

About the role

Arc’teryx is hiring a Store Lead to co-lead the Rockefeller Center store in New York, coordinating experience, product, community, operations, and people. The role involves coaching Product Guides, delivering guest experiences, managing store operations, and driving brand engagement on a full-time, on-site basis.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shifts and monitoring sales floor activity
  • Supporting product guides in delivering a world-class guest experience with technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days a week
  • Overseeing the five pillars of the business: experience, product, community, operations and people
  • Building community by sharing brand information and event specifics with team and guests
  • Coaching and giving feedback to product guides to unlock potential and meet targets
  • Managing inventory throughout the day (receiving, processing, restocking, destocking, visual merchandising)
  • Communicating company initiatives, policies, and priorities to the team in collaboration with the Store Manager
  • Using tools to manage store operations, sales targets, labor and budget management
  • Networking with potential partners to support events and maximize brand engagement
  • Managing opening and closing procedures as designed by leadership
  • Answering store phones, voicemails and emails; occasional responses on regional social channels
  • Rotating through areas of focus to deep dive into the five pillars of the business
  • Utilizing the Point of Sale system for guest transactions including warranties, Used Gear trade-ins, purchases and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching and developing others
  • Strong customer service mindset and ability to deliver exceptional guest experiences
  • Ability to give timely feedback and development guidance
  • Comfort with enforcing health and safety guidelines
  • Proven ability to set a vision and rally the team around goals
  • Strong time management, prioritization and adaptability
  • Flexibility and adaptability in ambiguous situations
  • Commitment to ethical solutions and doing what is right
  • Passion for outdoor activities and aligning with Arc’teryx ethos
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer serviceCommunicationInventory managementPoint of Sale systemsHealth and safety

Benefits

  • Competitive bonus program (not included in base pay)
  • Benefits offered (unspecified in text)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

More open roles at Arc'teryx