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Sales Assistant

Mulberry· Retail Stores
Apply on company site
London, UK£14.8/hrPermanent Full-Time & Part-TimePosted 2mo ago

About the role

Mulberry is hiring Experience Experts (Sales Assistants) to create memorable customer experiences, build relationships, and embody the Mulberry Spirit in-store. The role emphasizes customer focus, performance, and a commitment to people and the planet within a B Corp culture.

Responsibilities

  • Provide a welcoming and fun environment for customers and team
  • Deliver engaging, dynamic, and memorable customer experiences in store
  • Develop and maintain key customer relationships using in-store CRM tools
  • Be culturally connected and excite customers with how Mulberry fits into life and art
  • Share ideas and drive business performance
  • Deliver operational excellence respecting people, product, and environment
  • embody Mulberry values (honest, dynamic, community spirited) and support inclusive culture
  • Work with a passion for fashion and customer service

Qualifications

  • Customer-focused mindset
  • Interest in fashion and brand storytelling
  • Willingness to learn and develop expertise in the field

Skills

Required:Customer relationship managementCommunication and storytellingCustomer service
Nice to have:Fashion knowledge

Benefits

  • Competitive basic salary
  • Bonus
  • Product allowance
  • Staff discount and access to staff sales
  • Extra day off for your birthday
  • Pension Contributions & Life Assurance
  • Training and development opportunities
  • Two paid volunteering days per year
  • Help@Hand wellbeing service (remote GP, mental health support, physiotherapy, personal training & retail discounts)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Mulberry

Shop the official mulberry.com website for timeless British luxury. Discover our classic leather bags, accessories, womenswear and travel collections.

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