← All roles

Senior Client Success Manager

Maven Clinic· Client Success
Apply on company site
Hybrid (New York, NY; Remote, US)$128k - $145kfull-timePosted 2mo ago

About the role

Commercially-minded and strategic Senior Client Success Manager responsible for owning relationships with high-value employer accounts, driving net revenue retention, renewal health, and expansion, and translating clinical outcomes into measurable business value.

Responsibilities

  • Own the net revenue retention outcome for your portfolio of large employer clients with direct accountability for renewal rates, expansion pipeline, and risk mitigation Build and maintain strategic account plans, including expansion opportunities, competitive threats, and renewal milestones
  • Forecast renewal health on a defined cadence, monitor client risk, establish risk mitigation plans, surface expansion signals (CSQLs) and build internal business cases before handing to Sales
  • Partner with Renewals and Sales as the account quarterback: ensure fully developed commercial handoffs with quantified ROI and stakeholder alignment
  • Own member enrollment and engagement campaigns that deliver measurable client business outcomes in coordination with health plan partners and payer requirements
  • Deliver Quarterly Business Reviews and data-driven business cases translating clinical outcomes and member engagement into ROI, tailored to stakeholder personas
  • Proactively consult clients on program optimization and strategies to support family building and working parents, using benchmark data and outcomes
  • Maintain high levels of client engagement, satisfaction, and loyalty as measured by client satisfaction scores and revenue retention
  • Collaborate with health plan Account Executives to align on strategy, enrollment goals, and renewal timing within the partnership
  • Coordinate with broker/consultant partners and internal/external stakeholders to unlock additional business opportunities
  • Serve as primary cross-functional point of contact with Product, Engineering, Data, Marketing; manage escalations with Member Support, Operations, Analytics, Sales
  • Convert clients into Maven advocates for references, case studies, blogs, etc.
  • Provide strategic analysis of member engagement performance and program metrics
  • Own communications to meet quarterly business reviews, external client meetings, events and project plans
  • Represent the voice of the client internally to influence product development and marketing
  • Identify root causes of challenges and recommend scalable process improvements
  • Act as trusted decision-maker balancing perspectives and aligning with company priorities to drive decisions

Qualifications

  • 7+ years of experience in account management, customer success, or client services in digital health, healthcare, benefits or SaaS with proven ownership of commercial outcomes (retention, expansion, NRR)
  • Experience with large employer clients (10,000+ employees) required
  • Proactive adoption of AI tools to streamline workflows and generate insights
  • Experience working within or with channel partners or payers preferred
  • Track record of marketing strategies that drive enrollment and measurable client outcomes
  • Strategic partner to internal stakeholders; proven contribution to net revenue retention via renewal management, risk mitigation, and expansion pipeline
  • Ability to manage multi-threaded executive relationships (VP, CHRO, CFO, Benefits leaders) across employer groups and health plan partners
  • Experience partnering with Sales/Renewals to progress opportunities, including developing CSQLs and business cases
  • Strong interpersonal, verbal, written, and presentation skills; ability to persuade and influence stakeholders
  • Ability to manage multiple tasks, meet deadlines, and hold teams accountable
  • Analytical and strategic thinking; translate data into market actions with clients
  • Experience in full lifecycle of customer success post-sales (implementation, adoption, training, renewals, account management)
  • Willingness to travel 25-30% of time; occasional NYC office presence for relationship building (quarterly)
  • Comfort in high-growth environments with evolving processes and ambiguity

Skills

Required:Account management / Client successRenewal managementStrategic account planning

Benefits

  • Maven for Mavens: access to full platform and specialists including mental, reproductive, family planning and pediatrics care
  • Whole-self care through wellness partnerships
  • Hybrid work, in-office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for employees with 1+ year)
  • Annual professional development stipend and access to a personal career coach
  • 401K matching for US-based employees with immediate vesting
Last updated Aug 5, 2026. Interested? Apply on the company site.

About Maven Clinic

The next generation of care for women and families

Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training.

Women's healthFamily healthVirtual careFertilityPregnancyInfertilityParentingMenopause
Company profileWebsite

More open roles at Maven Clinic