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Customer Success Engineer ( London)

Deepgram· Customer Success
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RemoteFull-timePosted 2mo ago

About the role

Customer Success Engineer position at Deepgram focused on acting as a technical advisor and strategic owner for enterprise accounts, driving adoption, and enabling expansion in an AI-native environment.

Responsibilities

  • Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with developers to CIOs/CTOs
  • Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy
  • Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations
  • Run discovery continuously to surface customer problems and translate them into actionable requirements for product and engineering
  • Identify and scope expansion (cross-sell, upsell, multi-product) with Sales and lead executive business reviews
  • Act as the voice of the customer internally to influence roadmap, GTM strategy, and internal tools
  • Track adoption, usage, health, and expansion; travel to customer sites as needed
  • Operate AI-first by default and build tools/workflows to reduce recurring work; measure impact by leverage created

Qualifications

  • Significant experience in technical, customer-facing roles (e.g., TAM, sales/solutions engineering, enterprise CS with technical focus, implementation, or forward-deployed work) at API-driven, developer-first, or AI companies (roughly 7+ years, emphasis on shape over exact years)
  • Track record blending customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth
  • Hands-on experience running demos, POCs, or technical workshops with enterprise customers
  • Demonstrated success identifying and landing expansion in complex enterprise accounts
  • Fluency discussing APIs, integrations, and developer workflows; ability to troubleshoot L1-style issues (coding not required)
  • Experience engaging both technical stakeholders and executive buyers
  • Exceptional communication, influence, and relationship-building across technical and business audiences
  • Something you've built (tool/agent/script/workflow) that eliminated recurring work; describe impact
  • AI-native operating model with workflows dependent on AI and ability to describe how to rebuild if tools disappeared

Skills

Required:Technical demos and workshopsAPI discussions and integrationsSolution design and architectural guidanceExecutive communication and relationship-building
Last updated Aug 12, 2026. Interested? Apply on the company site.
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About Deepgram

Building foundational AI for speech transcription and understanding.

Deepgram is a foundational AI company on a mission to understand human language. We give any developer access to the most advanced speech AI transcription and understanding with just an API call. Our models deliver the fastest, most accurate transcription alongside contextual features like summarization, sentiment analysis, and topic detection. Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio 🌎 Transcribe in dozens of languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference Deepgram is a proud NVIDIA partner and Y Combinator company, and we recently completed a $72M Series B to define the future of AI Speech Understanding, making us the most-funded speech AI company at its stage.

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