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IT Support Analyst

Handshake· Engineering
Apply on company site
San Francisco, CA$80k - $100kFull-timePosted 2mo ago

About the role

IT Support Analyst to provide Tier 1-2 support, administer core IT systems, and improve IT operations for a distributed workforce at Handshake.

Responsibilities

  • Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
  • Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
  • Support remote and hybrid employees across multiple time zones
  • Escalate complex issues when appropriate while owning tickets through resolution
  • Support onboarding and offboarding workflows
  • Assist with identity and access management (Okta, Google Workspace, etc.)
  • Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
  • Manage software provisioning, license assignments, and asset tracking
  • Identify recurring issues and recommend process improvements or automation opportunities
  • Maintain internal documentation and knowledge base articles
  • Partner with Security to support device compliance and access management
  • Assist with IT projects, tool implementations, and operational improvements
  • Participate in incident response and troubleshooting efforts as needed
  • Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
  • Help deploy new hardware, software, and productivity tools
  • Contribute to office and remote IT initiatives as the company grows

Qualifications

  • 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
  • Experience supporting macOS (Windows experience is a plus)
  • Hands-on experience with: Google Workspace, Slack, Okta or another identity provider, Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.), ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)

Skills

Required:Customer-first mindsetProblem-solvingDocumentationCommunication

Benefits

  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, $500 wellness stipend
  • $2,000 learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Handshake

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The better career platform for Gen Z changing how, where, and why the next generation of talent builds their career.

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