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Technical Support Engineer, L2

LucidLink· Engineering
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Remote$72k - $90kFull-timePosted 2mo ago

About the role

Level 2 Technical Support Engineer responsible for handling inbound customer inquiries, triaging and escalating when needed, and contributing to continuous improvement of support processes in a cloud networking/high-performance workflows environment.

Responsibilities

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Resolve cases, tracking the progress and providing required follow-up.
  • Work with other teams to ensure a consistent and high-quality level of support.
  • Know our product inside out and being able to answer customer questions in a wide variety of areas.
  • Analyze how customers are using our services and making recommendations based on the customer needs and providing feedback to business and development teams.

Qualifications

  • At least 2 years of experience as Technical Support or a similar position.
  • Great communication skills, fluent in English both written and spoken.
  • Experience in supporting products in desktop applications environments (macOS, Windows, Linux).
  • Experience in reproducing clients’ issues, and leading debug sessions in live calls with customers.
  • Effectively collecting debug information to ease problem solving (logs, memory dumps etc).
  • Knowing TCP/IP.

Skills

Required:CommunicationDesktop supportDebugging and reproductionTCP/IP

Benefits

  • Flexible PTO
  • stock options
  • full health coverage
  • competitive salary
  • opportunity to shape support processes and drive continuous improvement
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About LucidLink

The storage collaboration platform for creatives

LucidLink empowers fast and secure collaboration for creative teams working with any file size, across any distance.

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