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Post Sales Solutions Engineer, EMEA

LucidLink· Sales
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Remote£100k - £120kFull-timePosted 4d ago

About the role

The Post Sales Solutions Engineer partners with customers from signature to renewal to onboard, upgrade, troubleshoot, and identify renewal risk and expansion opportunities, enabling customers to stay, grow, and become advocates for LucidLink. Role can be based in the UK or East Coast US and requires supporting customers across multiple time zones.

Responsibilities

  • Ensure customers are upgraded to the most recent version of LucidLink's products
  • New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools
  • Own and maintain renewal and expansion tracking for assigned accounts
  • Reduce/minimize avoidable escalations of technical support tickets

Qualifications

  • APIs, SDKs and integrations - guides technical customers to fitting integration approaches
  • Distributed storage and cloud architecture - understands metadata vs. data separation, caching, and encryption trade-offs
  • Identity and access fluency - leads conversations on SSO, 2FA, and RBAC in practice
  • Methodical troubleshooting - diagnoses complex issues under pressure and knows when to escalate
  • Clear technical teaching - explains technical material to engineers and executives with adaptable pacing
  • Relationship ownership - trusted technical POC on strategic accounts
  • Commercial awareness - spots renewal risk and expansion potential and manages renewals
  • Migration and continuity planning - scopes migration and business-continuity plans sized to customer infrastructure and risk tolerance

Skills

Required:APIs, SDKs, and integrationsDistributed storage and cloud architectureIdentity and access management (SSO, 2FA, RBAC)TroubleshootingTechnical teachingRelationship managementCommercial awarenessMigration and continuity planning

Benefits

  • Flexible PTO
  • stock options
  • full health coverage
  • competitive salary
  • opportunity to work across time zones and geographies
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About LucidLink

The storage collaboration platform for creatives

LucidLink empowers fast and secure collaboration for creative teams working with any file size, across any distance.

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