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Technical Support Engineer 3, Premier - Sao Paulo

Datadog· Technical Solutions
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Sao Paulofull-timePosted 2mo ago

About the role

Datadog's in-house product experts in Premier Support for customers, focusing on technical assistance across 600+ integrations, collaborative client engagements, and ongoing documentation development in a hybrid work environment.

Responsibilities

  • Respond to client requests (phone / chat / tickets) on a fast paced team while educating clients on use of the platform
  • Develop relationships with Premier Customers and understand their distinct environment
  • Reproduce issues and investigate the 600+ integrations that Datadog supports
  • Build out documentation and knowledge base articles for various technologies
  • Drive product conversations based on client needs and problems encountered
  • Participate in routine health check meetings with Premier Customers
  • Work from a Datadog office 3 - 5 days per week

Qualifications

  • Experienced in multi-channel technical support at a SaaS company (5+ years)
  • Some programming experience and basic knowledge of Linux
  • Self-motivated, detail-attentive, and committed to continuous learning
  • Client-centric problem solver and critical thinker
  • Ability to make decisions and know when to escalate
  • Experience in Premium/Enterprise technical support role
  • Knowledge of current infrastructure and monitoring solutions/technologies
  • Able to work a rotating schedule with weekend availability

Skills

Required:Multi-channel technical supportProgramming experienceLinux fundamentals

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Inclusive culture with Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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