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Technical Support Engineer 2, Premier - Sao Paulo

Datadog· Technical Solutions
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Sao Paulofull-timePosted 2mo ago

About the role

Premier Support Engineer focusing on helping Datadog's Premier Customers with technical questions, troubleshooting, and ensuring customer success in a hybrid work environment.

Responsibilities

  • Respond to technical client requests (email / chat / video call) on our fast paced team while educating our clients on the use of the platform
  • Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
  • Participate in routine health check meetings with Premier Customers
  • Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with
  • Build out internal documentation and knowledge based articles
  • Drive product and engineering conversations based on customer needs and use cases
  • Work from a Datadog office 3 - 5 days per week

Qualifications

  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but know when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure and monitoring solutions and technologies
  • Bilingual Portuguese and English speaker

Skills

Required:Technical support (multichannel)Linux
Nice to have:Programming

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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