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Customer Success Manager

Path Robotics· Operations
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Columbus, OHPosted 2mo ago

About the role

Customer Success Manager at Path Robotics to enable seamless implementation of products in the manufacturing industry and drive future account growth.

Responsibilities

  • Serve as the primary point of contact for multiple customers across North America
  • Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team
  • Act as the voice of the customer internally across product, engineering, and sales
  • Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems
  • Own customer utilization and long-term success of our robotic systems across all assigned accounts

Qualifications

  • Experience working with manufacturing processes and production planning
  • Experience with working on process improvement and root cause analysis i.e. Lean six sigma
  • Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
  • Comfortable communicating technical concepts to non-technical audiences
  • Capable of negotiating with internal and external stakeholders at the executive level
  • Customer-obsessed and deeply invested in delivering measurable value through products and services
  • Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
  • Detail-oriented and able to operate effectively in a fast-paced, evolving environment
  • Motivated by the opportunity to make an immediate impact at a venture-backed startup
  • Passionate, collaborative, and energized by working closely with cross-functional teams

Skills

Required:Manufacturing processes and production planningLean six sigma / process improvement

Benefits

  • Daily free lunch
  • Flexible PTO
  • Comprehensive medical, dental, and vision coverage
  • 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
  • 401(k) retirement plan through Empower
  • Generous employee referral bonuses—help us grow our team!
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Path Robotics

Path Robotics | Physical AI for Manufacturing

Path Robotics – Physical AI for manufacturing. Obsidian, our foundational AI, powers Path's Intelligent Welding Cells and Rove. 4x productivity, 30%+ lower cost, $0 capex.

Welding CellsRoveObsidianPhysical AIManufacturingAutomation
Company profileWebsite

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