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Senior HPC Support Engineer, InfiniBand - NVLink

NVIDIA· Engineer, Technical Support
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US, MA, Westford, US, NC, Durham, US, NY, New York, US, CA, Santa Clara, US, WA, Redmond$108k - $172.5kFull-timePosted 2mo ago

About the role

Senior HPC Support Engineer focusing on InfiniBand and NVLink technology within NVIDIA Experience (NVEX) Global Technical Support, providing advanced technical assistance for data center networking products and collaborating with Engineering, Marketing, and Support teams.

Responsibilities

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions
  • Responding to customer product support inquiries via telephone, email, or conference calls
  • Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

Qualifications

  • 5+ years in providing in-depth Customer Support and debugging experience focussed on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision
  • Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities
  • Excellent verbal and written English skills
  • An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience)
  • Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems
  • Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
  • Configuration and operational expertise with traditional network switch/router and Open platforms
  • Linux OS System Administration, Networking and Performance on a LFCS/RHCSA level
  • Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies
  • Knowledge and working experience with InfiniBand, RDMA/RoCEv2 and GPU Technology
  • Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD)
  • Shell scripting (Bash/Python)
  • Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN

Skills

Required:InfiniBandNetworking protocols (IP, L2, L3)Linux system administrationTroubleshooting tools (TCPDUMP, Wireshark)
Nice to have:Scripting (Bash/Python)

Benefits

  • Equity
  • Comprehensive benefits package
  • NVIDIA benefits package available at nvidiabenefits.com
Last updated Aug 7, 2026. Interested? Apply on the company site.

About NVIDIA

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NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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