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APAC IT Director

NVIDIA· Mgmt, SW Eng
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full-timePosted 2mo ago

About the role

Leader responsible for APAC IT strategy, service delivery, and digital workplace experiences to keep APAC employees productive with AI-first approach, collaborating with business leaders, HR, Workplace Services, Engineering, and global IT teams.

Responsibilities

  • Connects global strategy with local execution, advocates for APAC employee needs, develops high-performing regional teams, and drives cross-functional teamwork to deliver a seamless and scalable employee experience across all APAC locations.
  • Lead regional site operations and service delivery, including employee support, onboarding, executive support, incident response, and operational reliability, with clear accountability for service performance and employee satisfaction.
  • Drive digital transformation through AI, automation, self-service capabilities, and intelligent workflows, reducing friction and shifting the organization from reactive support to proactive employee enablement.
  • Partner with site management, Human Resources, Facilities Services (RESS), and business collaborators to align technology services with workforce growth, expansion plans, employee needs, and local business priorities.
  • Standardize support models, service ownership, escalation processes, and operational practices across APAC sites, ensuring a predictable, scalable, and high-quality employee experience.
  • Lead, develop, and inspire a high-performing team of managers, engineers, and contractors while building leadership capability, succession plans, accountability, and a culture of continuous improvement.
  • Own regional vendor and contractor strategies, ensuring strong performance, quality, coverage, and alignment with business expectations and operational objectives.
  • Use data, operational metrics, and employee insights to continuously optimize service delivery, improve efficiency, influence resource decisions, and deliver measurable business outcomes at scale.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Business Management, or related field, or equivalent experience.
  • 20+ years of enterprise architecture, IT leadership, or large-scale software engineering (including SaaS, digital workplace, and AI/ML systems).
  • 8+ years of leadership experience leading geographically distributed teams and driving large-scale operational or transformational initiatives.
  • Good understanding of AI-driven support models, automation platforms, agentic workflows, and self-service technologies.
  • Excellent executive communication, collaboration, and influencing skills.
  • Deep knowledge of IT Service Management (ITSM) and ServiceNow (HR, Security, Finance modules preferred).
  • Experience with DevOps practices, CI/CD pipelines, automated testing frameworks, and structured software development methodologies.
  • Experience using automation, analytics, AI, and technologies supporting modern work environments to improve service delivery and employee efficiency.
  • Fluent Mandarin Chinese (verbal and written).

Skills

Required:Executive leadershipIT Service Management (ITSM)AI, automation, and self-service
Nice to have:ServiceNowDevOps and CI/CD

Benefits

  • Not specified in the description
Last updated Aug 7, 2026. Interested? Apply on the company site.

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NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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