Technical Program Manager, Infrastructure
fal.ai· Operations
San Francisco$160k - $200kFull-timePosted 2mo ago
About the role
Technical Program Manager responsible for the operational and commercial performance of GPU infrastructure providers and related hyperscalers, neoclouds, and data-center partners to support fal’s compute fleet.
Responsibilities
- Own post-signature relationships with GPU infrastructure providers, including hyperscalers, neoclouds, colocation partners, and other strategic compute vendors.
- Translate contractual commitments into measurable SLAs, scorecards, escalation procedures, and internal operating requirements.
- Track availability, provisioning timelines, capacity delivery, support responsiveness, and other vendor-performance measures.
- Lead escalations when vendors miss commitments, coordinating with Infrastructure, Capacity Planning, Finance, Legal, and executive stakeholders.
- Pursue service credits, remedies, and corrective-action plans, and ensure issues remain open until they are fully resolved.
- Run vendor governance, including regular operating reviews, executive business reviews, performance reporting, renewal readiness, and contract-compliance tracking.
- Partner with Capacity Planning and Strategic Sourcing to align committed capacity with demand forecasts and identify supply risks early.
- Reconcile invoices against contracted pricing, delivered capacity, usage, credits, and other commercial terms.
- Maintain accurate records of commitments, renewals, open claims, invoices, and vendor obligations.
- Build the vendor-management processes, dashboards, and operating cadence fal needs as its infrastructure footprint scales.
Qualifications
- 5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function.
- Direct experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or other large-scale infrastructure vendors.
- Experience operationalizing complex infrastructure agreements involving committed capacity, SLAs, service credits, provisioning requirements, renewals, and commercial remedies.
- A track record of resolving vendor-performance issues and holding strategic partners accountable without damaging long-term relationships.
- Strong analytical and operational skills, including performance reporting, invoice reconciliation, credit calculations, and contract-compliance tracking.
- Enough technical fluency to work effectively with infrastructure engineering and capacity-planning teams and understand the operational impact of vendor failures.
- Experience running QBRs, vendor scorecards, executive escalations, and corrective-action plans.
- Comfort building processes and systems from scratch in a fast-moving environment.
- Clear, direct communication and excellent attention to detail.
Skills
Required:Vendor managementContract managementPerformance reporting
Benefits
- Offers Equity
- Salary: $160K – $200K
Last updated Sep 5, 2026. Interested? Apply on the company site.
About fal.ai
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