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Data Center Manager - Night Shift, DCO

Amazon· Operations, IT, & Support Engineering
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Hybrid (Covington, GA)$78.4k - $137.3kFull-timePosted 2mo ago

About the role

Manage a team that maintains cloud infrastructure for global data center operations and lead data center operations, staffing, and process improvements across multiple locations with on-call responsibilities.

Responsibilities

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
  • Develop Career Paths for the employees and make updates in internal tools
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
  • Fast learn or act as the subject matter expert across all aspects in data center operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation and automation
  • Manage Large Scale Events (outages) and act as the call leader
  • Manage and improve the workflows and throughput for data centers operations
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Maintain the on-call schedule coordinating absence and vacations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve Customer Experience

Qualifications

  • 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
  • 2+ years of people management experience
  • 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Skills

Required:Team leadership and people managementOperational excellence and KPI management
Nice to have:Technical troubleshooting and hardware diagnosticsTechnical writing

Benefits

  • base salary with sign-on payments and restricted stock units (RSUs)
  • comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance with optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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