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Operations Reliability Engineer

Amazon· Operations, IT, & Support Engineering
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Boston, MA, Nashville, TN$68.9k - $103.4kFull-timePosted 2mo ago

About the role

Amazon is seeking an Operations Reliability Engineer to support the Amazon Logistics North America (AMZL NA) Engineering team within the Last Mile organization. The role focuses on building scalable, data-driven reliability programs to improve uptime and performance across delivery station processes, equipment, and operations by driving root cause investigations, FMEA, and BI-driven improvements.

Responsibilities

  • Lead Root Cause Analysis (RCA) for high-impact and recurring failures, driving deep-dive investigations to identify true root causes and ensure effective, lasting corrective actions
  • Develop, maintain, and continuously improve Failure Modes and Effects Analysis (FMEA) to proactively identify risks, prioritize mitigation, and prevent future failures
  • Analyze equipment and operational data to identify trends, systemic issues, and performance gaps, translating findings into actionable reliability improvements
  • Lead cross-functional reliability improvements by partnering with operations, engineering, maintenance, and external vendors across multiple sites and regions
  • Conduct technical deep dives into advanced technology applications, conveyor systems, and material handling integration to identify reliability risks and design-out failure modes
  • Develop innovative solutions through collaboration with vendors, suppliers, and cross-functional teams
  • Create and maintain BI dashboards, and data visualizations to ensure transparency, predictability, and data-driven prioritization with all stakeholders
  • Analyze High-Impact Event (HIE) data to identify patterns, measure reliability performance, and inform engineering investment decisions across the network
  • Design and maintain automated reporting pipelines and performance dashboards (e.g., HIE trends, failure rates, uptime) that enable leadership and cross-functional teams to make data-driven decisions
  • Translate complex data sets into clear, compelling narratives and recommendations for stakeholders at all levels, supporting business reviews and program prioritization

Qualifications

  • Bachelor's degree in industrial or manufacturing engineering
  • 3+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
  • Experience in material handling equipment (MHE) or automation environments, or experience in reliability/maintenance environments
  • Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
  • Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
  • Experience using data analysis to drive business decisions

Skills

Required:Root Cause Analysis (RCA)Failure Modes and Effects Analysis (FMEA)Data AnalyticsBI & Reporting

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP) and Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off and parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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