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User Operations Specialist

Viktor· GTM
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WarsawFull-timePosted 2mo ago

About the role

On-site, Warsaw-based role responsible for Tier-1 customer support for Viktor's AI assistant, diagnosing issues, reproducing and reporting bugs, and turning support data into actionable product insights.

Responsibilities

  • Own tier-1 support: triage, reproduce, resolve or escalate with a clean repro.
  • Read logs, test workarounds, and write bug reports engineering acts on without a follow-up question.
  • Turn ticket noise into trend maps that feed product.
  • Help customers understand Viktor's behaviour they can't articulate themselves.
  • Improve the machine as you go: docs, macros, self-serve fixes.
  • Help decide what gets automated, what needs approval and what stays human.
  • Join the on-call rota, including weekend and night shifts, with a teammate backing you up on your first shifts.

Qualifications

  • 2+ years of hands-on written support at a SaaS or tech company. Technical, IT and application support all count.
  • Outstanding written English and clear, professional spoken English. English is our working language across customer and internal communication.
  • You check before you reply: you reproduce issues, read logs, and escalate only with a package engineering can act on.
  • You've built or changed something in support that moved a number, and you can say what the before and after were and which part was yours.
  • You can own an incident with no procedure: you know what to do in the first hour and you write an honest holding message.
  • Genuinely curious about how things break. Comfortable in a scrappy tooling environment.

Skills

Required:Tier-1 supportLog reading and debuggingBug reporting
Last updated Oct 20, 2026. Interested? Apply on the company site.
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About Viktor

Viktor | Not a tool. A hire.

Viktor is the AI employee that lives in Slack and Microsoft Teams, connects to 3,200+ tools, and does the work.

3,200+ integrationsSlack and TeamsReports, dashboards, appsCode and PR reviewsSOC 2 compliantAuditsSecurityAutomation
Company profileWebsite

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