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Product Manager, Trust & Safety

Mercor· Engineering
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San Francisco$160k - $300kFull-timePosted 2mo ago

About the role

Trust is the foundation of Mercor's marketplace. Own the fraud detection and enforcement product and policies end to end, build operational trust workflows, and partner across teams to defend against adversarial threats in a high-impact, customer-facing role.

Responsibilities

  • Work backwards from the business: connect Trust and Safety decisions to Mercor long term health, expert trust, and client trust, and use that to prioritize business outcomes
  • Own the Trust and Safety product end-to-end: set the roadmap for Mercor's Trust and Safety systems and own the lifecycle from signal detection to enforcement action.
  • Improve Detection quality: work with data science and engineering to tune models, prompts, and signals against real caseloads driving down false positive rates while holding the line on false negatives and expand automated decisioning as accuracy improves.
  • Build the Operations Tooling: design the products and workflows that our operations analysts use every day. orient them around the action being taken, keep evidence bars and audit trails clear, and make high-severity calls defensible.
  • Get in the weeds: write specs and PRDs, but also build dashboards, pull SQL, and make small PRs to unblock yourself and validate direction.

Qualifications

  • Experience: 5+ years in Product Management, Product Operations, Technical Program Management, Trust & Safety, Risk, Fraud, or a similar technical, operationally-minded role. Prior exposure to safety or integrity problems is a strong plus.
  • Technical Fluency: comfortable with large datasets, AI agents, unblocking and accelerating engineering. Able to reason about how detection models and signals behave, and to hold your own in technical conversations with engineers and data scientists
  • Systems Thinking: passion for building repeatable systems and fixing problems that span across multiple systems. Strong project management and cross-functional communication skills.
  • Ownership: thrive in ambiguous, adversarial environments and take ownership from problem definition through execution. High accountability for outcomes, not just outputs.
  • Judgment: comfortable weighing the cost of a false positive against a missed fraud case, and making the tradeoffs explicit and consistent.

Skills

Required:Product management / ownershipData-driven decision makingCross-functional collaboration

Benefits

  • Bi-annual performance bonus structure
  • Generous equity grant vested over 4 years
  • Up to $15k Relocation bonus
  • $10K housing bonus (if you live within 0.5 miles of our office)
  • $1.5K monthly stipend for meals
  • Free Equinox membership
  • $200 monthly laundry reimbursement
  • $200 monthly personal wellness reimbursement
  • Health, Dental, Vision insurance
Last updated Sep 16, 2026. Interested? Apply on the company site.

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