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Outcomes Architect, Italy (Customer Success)

Notion· Outcomes Architect
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Dublin, Ireland€89kFull-timePosted 2mo ago

About the role

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion, owning workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

Responsibilities

  • Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
  • Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
  • Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
  • Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
  • Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
  • Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
  • Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
  • Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk

Qualifications

  • Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
  • Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
  • Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
  • Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
  • Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
  • Operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
  • Obsessed with AI, constantly building with the newest tools and learning new ways of working
  • Fluency in English and Italian

Skills

Required:Adoption and renewal managementDiscovery and requirements gatheringTechnical fluency in softwareAccount strategy and renewal planningProgram and stakeholder managementAI fluency and curiosityBilingual: English and Italian

Benefits

  • Notion is committed to providing highly competitive cash compensation, equity, and benefits.
  • Compensation includes base salary and on-target incentive pay; total on target earnings estimated between €89,000 - €100,000 per year
Last updated Oct 7, 2026. Interested? Apply on the company site.
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