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Sales & Operations Specialist, RC Capital

RevenueCat· Operations
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Remote$167kFull-timePosted 2mo ago

About the role

RC Capital is RevenueCat's first foray into financial services. This role owns the customer lifecycle end-to-end for Early Payouts, from prospecting and onboarding to activation, ongoing support, and portfolio health on a small founding team.

Responsibilities

  • Sales and qualification. Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision.
  • Onboarding and activation. Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully.
  • Customer support and portfolio operations. Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with RevenueCat Support and specialist teams, and own follow-through through resolution.
  • Risk-aware execution. Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations. Escalate exceptions and regulated or high-impact decisions to the appropriate risk, legal, finance, or leadership owner.
  • Lifecycle performance and insight. Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, customer experience, and risk indicators. Bring structured customer insight to Product to inform roadmaps.
  • Systems, automation, and playbooks. Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times without weakening controls or customer trust. Partner with Marketing, Operations, Data, and Product on durable implementations.
  • Customer and growth. Partner with Marketing on focused acquisition and lifecycle experiments. Support marketing efforts like campaign execution, competitive analysis, and content that drives demand.

Qualifications

  • 4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations.
  • A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through.
  • Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected.
  • 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach.
  • Strong operational judgment: you clarify ownership, define next steps, document decisions, apply policy consistently, and recognize when an issue needs specialist review.
  • Analytical fluency across CRM, support, and analytics tools, with the ability to diagnose funnel or portfolio performance and recommend action.
  • Practical experience improving workflows with automation and AI, including judgment about where automation introduces unacceptable risk or a poor customer experience.
  • Excellent written and verbal communication: persuasive with prospects, clear during onboarding, calm in disputes, and concise with executives and cross-functional partners.
  • Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones.

Skills

Required:Sales and qualificationOnboarding and activationRisk and compliance awareness

Benefits

  • Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
  • 10-year window to exercise vested equity options
  • A fully remote environment designed around autonomy and flexibility
  • 4-5 weeks of flexible time off annually
  • Paid desk at a co-working space
  • Workspace budget and continuous learning stipend
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About RevenueCat

A simple API for managing in-app subscriptions

RevenueCat is a mobile SDK and API for managing in-app subscriptions We take the sting out of supporting the complicated subscription systems of the App Store and Google Play Store, and help you focus on running your business.

developer-toolssubscriptions
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