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GTM Operations Manager

RevenueCat· Growth
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Remote$158kFull-timePosted 4d ago

About the role

GTM Operations Manager responsible for building and improving workflows that connect go-to-market teams, focusing on lead handoffs, lifecycle execution, data integrity, automation, and reporting within a remote-first SaaS company.

Responsibilities

  • Own selected GTM workflows end-to-end. Translate a business problem into a practical solution, agree how success will be measured, build and test it, and stay responsible after launch.
  • Make lead and account handoffs dependable. Build and improve enrichment, qualification, routing, alerts, and follow-up visibility. Help ensure important signals reach a named owner, and make missed or failed handoffs visible.
  • Put lifecycle programs into production. Partner with Marketing and Customer Growth on audience definitions, triggers, exclusions, data syncs, campaign QA, and measurement. Turn repeatable requests into workflows and templates teammates can use.
  • Keep data connected and usable. Trace how account, contact, and product-usage data moves between systems. Investigate stale records, duplicates, mismatched relationships, and failed syncs; fix what you can and work with the relevant system or Data owner on deeper issues.
  • Build automation that holds up in everyday use. Test realistic scenarios and edge cases, monitor failures, and make it clear how to recover when something breaks. Bring consequential changes to the relevant system owner before rollout.
  • Use AI where it improves the work. Build or improve workflows for tasks such as enrichment, research, qualification, and quality checks. Evaluate the output, understand the failure modes, and measure whether the result saves time or improves quality.
  • Make what you build understandable and useful. Document your workflows, enable the people using them, gather feedback, and improve adoption. Share knowledge so another teammate can operate and troubleshoot your work. Keep documentation current as workflows change, and fill gaps in the existing processes you take on.
  • Make operational performance visible. Build and maintain reports that help teams understand workflow health, handoff gaps, campaign execution, and adoption. Work with senior Ops teammates and Data on consistent definitions.

Qualifications

  • 3+ years of hands-on experience in GTM, revenue, marketing, sales, or customer operations.
  • Practical Salesforce experience. You understand objects, relationships, fields, flows, and how data moves through the system. You have built or changed things yourself.
  • Experience building in a marketing automation platform such as Customer.io, HubSpot, Marketo, Braze, or Iterable, including segmentation, triggers, and integrations.
  • Experience building something useful with AI. You can explain the problem, your contribution, how you checked the result, what failed, and what you changed.
  • Strong troubleshooting and analytical judgment. You can trace a problem across systems, check your assumptions against data, and distinguish a symptom from its cause.
  • Ownership and follow-through. You can take an agreed problem, work through ambiguity, communicate tradeoffs, and deliver without needing every step assigned.
  • Clear written communication. You keep stakeholders informed, document decisions, and explain technical problems in language others can act on.
  • Care for the details. You think about the wrong audience, missing record, duplicate trigger, or failed handoff before it becomes someone else’s problem.
  • Learning agility and adaptability. You can transfer what you know to unfamiliar tools and adjust your plan when priorities change, while keeping commitments and stakeholders informed.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About RevenueCat

A simple API for managing in-app subscriptions

RevenueCat is a mobile SDK and API for managing in-app subscriptions We take the sting out of supporting the complicated subscription systems of the App Store and Google Play Store, and help you focus on running your business.

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