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Customer Experience Specialist (Seasonal)

Novig· Customer Experience
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Remote$25,000/hrFull-timePosted 2mo ago

About the role

Seasonal remote customer support role at Novig focusing on high-volume, live-game user support via Intercom, resolving time-sensitive issues during NFL/NBA slates, and maintaining smooth platform operation.

Responsibilities

  • Thrive in live, high-stakes environments: stay calm, focused, and energized by the pace.
  • Take ownership of every interaction: handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate.
  • Fast and high-quality: respond to chats and emails quickly using Intercom with clear, accurate, and on-brand communication.
  • Comfortable across channels: support users via chat and email.
  • Technically capable: learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.
  • Curious and improvement-minded: flag recurring issues and share feedback to refine macros, FAQs, and internal documentation.
  • Love "game nights": shifts revolve around live sports, monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and ensuring a smooth user experience when it matters most.
  • Sports knowledgeable: understand betting lines, spreads, exchange mechanics, and market movement or willingness to learn quickly.
  • Night owl: energized by prime-time sports with Thursday–Monday schedule.
  • Strong communicator: de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy.
  • Good judgment under pressure: act decisively and escalate when appropriate.

Qualifications

  • Experience: Any (new grads ok)
  • Visa: US citizen/visa only

Skills

Required:IntercomAccount verification and transaction investigationsCommunication and customer de-escalation
Nice to have:Sports knowledge or willingness to learn

Benefits

  • 100% health insurance premiums covered
  • Paid holidays
  • Paid sick and safe leave
  • 401(k) + Company Match
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Novig

America's #1 Sports Prediction Market

Novig is a sports prediction market that eliminates the need for traditional sportsbooks by creating a two-sided marketplace. We do this by enabling users to trade directly against friends or the market, rather than against the house, making the betting experience more efficient, fair, and, most importantly, profitable.

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