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Client Solutions Manager - TikTok

Aleph Holding· Sales Operations – TikTok
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Hybrid (Quito, Ecuador)Full-timePosted 2mo ago

About the role

Client Solutions Manager responsible for campaign design, delivery and optimization in collaboration with Client Partner and Brand Strategist. Manages campaigns for top Latam brands/agencies, educates clients on product solutions, and drives ROI through reporting, insights, and cross-functional collaboration.

Responsibilities

  • Participate in strategic planning with sales to grow or generate new business opportunities.
  • Act as a consultant for top Key accounts
  • POC for clients to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
  • Ensure that SLAs are respected to become 1st class in client service.
  • Performance side: optimize accounts to increase spend and on the reservation side, manage the project to success.
  • Drive education on products, company updates and share company best practices as relevant to client or agencies' business.
  • Collaborate with internal cross-functional teams to create and implement creative ad solutions grounded in measurable business results.
  • Be the premium contact of the Sales Team.
  • Educate clients and agencies on product solutions and best practices to grow existing business and manage relationships with key clients and agency partners (media, creative, marketing partners).
  • Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client-facing reports.
  • Manage large customer relationships and navigate conflicts to drive group decisions.
  • Provide feedback to product and tools teams to help scale the platform.
  • Organize and manage account information, assets & data, and reports.
  • Maintain campaign plans, schedule, and ad placements availability.
  • Work with product and campaign execution team to ensure ad specs and rates are accurate and report on and optimize campaigns.

Qualifications

  • At least 3 years of experience in client relationship management and digital media.
  • Bachelor’s degree in Advertising, marketing, business or tech.
  • Deep understanding of digital landscape and social media, familiarity with online media planning, design and ad asset control.
  • Experience managing campaigns across digital platforms and ad tech products.
  • Strong communication and people skills (direct client interactions).
  • Detail-oriented with exceptional organizational skills.
  • Aptitude for collaborative teamwork across business units.
  • Strong time management and problem-solving skills.
  • Ability to multi-task under tight deadlines while maintaining attention to detail.
  • Fluent in English and Spanish

Skills

Required:Client relationship managementDigital media planningCampaign management and reportingCommunicationBilingual

Benefits

  • (not specified in description)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Aleph Holding

Aleph is making digital advertising accessible around the world

A leading global enabler of digital advertising in emerging countries

digital advertisingemerging marketstechnologypaymentssolutions
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