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Senior Director, Process Operations – PMO

Arc'teryx· Process Operations
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North Vancouver, BCCA$181k - CA$237kFull-timePosted 2mo ago

About the role

Senior leadership role responsible for establishing and evolving project governance, portfolio management, and delivery excellence across Arc'teryx's end-to-end Idea-to-Consumer (I2C) ecosystem. Leads the PMO to standardize intake, governance, delivery methods, reporting, and KPI-driven performance to enable seasonal product delivery.

Responsibilities

  • Design, implement, and scale Arc'teryx's I2C/GTM PMO capability, including governance frameworks, intake and prioritization models, decisions rights, and project delivery standards.
  • Lead intake, evaluation, and prioritization of I2C/GTM initiatives to align with business priorities and seasonal delivery objectives.
  • Run governance and decision-making forums across the I2C/GRM portfolio.
  • Develop portfolio reporting, KPI frameworks, and performance measures for initiative health, portfolio performance, resource capacity, and seasonal readiness.
  • Provide leadership with portfolio insights to make investment, sequencing, capacity and resource trade-offs.
  • Monitor portfolio-level risks, dependencies, and capacity constraints; escalate issues to maintain delivery commitments.

Qualifications

  • Experience in apparel, footwear, and accessories product creation lifecycle; cross-functional background in Product Creation, Merchandising, Product Development, Sourcing, Product Operations, Materials, or related disciplines.
  • Understanding of seasonal product creation, stage-gate processes, commercialization, and cross-functional dependencies in I2C execution.
  • Proven track record designing and improving portfolio governance, PMO capabilities, operating models, and delivery practices.
  • Experience establishing PMO methodologies, governance, reporting, KPIs, and portfolio management for scalable delivery.
  • Expertise in business process design, operational excellence, and leading complex cross-functional initiatives in global or multi-regional environments.
  • Ability to build frameworks from the ground up to create structure and scalable ways of working.
  • Strong partnerships with Product Creation, Operations, Technology, Supply Chain, Retail, and other functions; capable of facilitating senior leadership forums with clear recommendations.
  • Ability to leverage portfolio insights, KPIs, and performance metrics to identify risks and improve delivery outcomes.
  • Experience developing and leading high-performing teams; fostering accountability, collaboration, and continuous improvement.
  • Resilient, results-oriented leadership with strong communication, business acumen, and ability to simplify complexity.

Skills

Required:I2C/GTM PMO governancePortfolio managementCross-functional leadership

Benefits

  • Health & wellbeing: Extended health, dental, vision, mental health support, fertility benefits, 24/7 EAP.
  • Financial wellbeing: RRSP matching, eligibility for Annual Incentive Plan, Employee Stock Purchase Program (ESPP) where applicable.
  • Time & Flexibility: Paid time off, wellness time, No Wasted Day program (dedicated paid days to get outside).
  • Family support: Parental leave top-up and nesting period for new parents.
  • Growth, community & gear: Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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