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Technical Support Engineer

Megaport· Operations – Customer Support
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BrisbaneFull-time - PermanentPosted 2mo ago

About the role

Technical Support Engineer with networking background responsible for first-line technical and account-related support, collaborating with global teams to resolve networking and portal issues while delivering excellent customer service in a hybrid Brisbane-based role.

Responsibilities

  • Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
  • Meet or exceed support targets (KPIs and SLAs).
  • Adhere to operating procedures and policies
  • Accurately document all support activities using internal systems.
  • Troubleshoot network, portal, and account-related issues using provided tools.
  • Focus on resolving issues at first contact and keep customers informed.
  • Spot opportunities to help customers improve their services.
  • Collaborate with vendors, suppliers, and internal teams to resolve cases.
  • Clearly communicate and escalate unresolved technical issues.
  • Support inbound sales and general inquiries.
  • Think creatively to deliver the best outcome for each customer.

Qualifications

  • Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
  • Studied or completed a degree in IT, Networking, or a related field.
  • Fluent in English, both written and verbal.
  • Strong customer service skills.
  • Able to work independently and collaborate with global teams.
  • Detail-oriented, organised, and focused on delivering high-quality results.
  • Eager to learn and grow in a fast-paced tech environment.
  • Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.

Skills

Required:Networking troubleshootingIT/Networking degreeEnglish fluencyCustomer serviceIndependence and collaboration
Nice to have:Networking certifications

Benefits

  • Annual 5% performance-based incentive bonus in addition to base salary.
  • Flexible working environment – 3 days per week in our local office.
  • Statutory offering and competitive package included.
  • Birthday Leave – take a paid day off to celebrate
  • Generous training allowance + 5 days paid study leave annually
  • A motivated team combining industry experts and emerging talent
  • Recognition programs – including Legend and Kudos Awards
  • Health & wellness programs and mental well-being support
  • Clear opportunities for career progression
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

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