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Senior Customer Success Engineer

Sprig· Customer Success
Apply on company site
San Francisco, CA$140k - $180k + equityFull-timePosted 2mo ago

About the role

Senior Customer Success Engineer at Sprig focusing on deploying, integrating, troubleshooting, and scaling Sprig across customer organizations. Acts as a technical advisor, owner of complex engagements, and cross-functional collaborator to maximize platform value. Hybrid role based in San Francisco, 4x per week in office.

Responsibilities

  • Partner directly with customers to troubleshoot complex technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
  • Lead technical onboarding and implementation support, including complex or enterprise deployments, to help customers successfully roll out Sprig across their teams and workflows
  • Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
  • Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success
  • Act as a trusted technical advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
  • Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
  • Take ownership of complex customer challenges from initial diagnosis through resolution, coordinating across internal teams as needed

Qualifications

  • 3–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
  • Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems
  • Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
  • Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
  • Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences
  • Strong organizational skills and ability to manage multiple customer engagements and priorities simultaneously
  • Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
  • Experience supporting SaaS products or enterprise software platforms is preferred
  • Familiarity with product development, UX research, analytics, or digital experience tooling is a plus

Skills

Required:Technical TroubleshootingAPIs and SDKsJavaScript/CSS/SQL

Benefits

  • Competitive Salary
  • Competitive Employee Equity
  • 401K Program
  • Medical, Dental, and Vision Benefits
  • FSA/HSA Benefit
  • $175/month Commuter Benefit
  • Additional Wellbeing Benefits
  • Flexible Paid Time Off
  • Paid Parental Leave
  • Professional Development Stipend
  • Lunch and dinner provided daily
  • Company Sponsored Social Events
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Sprig

Modern Research Platform for UX Teams

Sprig is a unified research platform built for UX teams who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale.

Research platformUXAIUser insights
Company profileWebsite

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