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IT Support Engineer

Aqua Security· Global IT
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Ramat-GanFull-timePosted 2mo ago

About the role

Proactive and customer-focused IT Support Engineer to join Aqua Security's Global IT team, delivering an exceptional technology experience for employees across a hybrid, global organization. Opportunity for someone early in their IT career to work with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

Responsibilities

  • Prepare, configure, and deploy Windows and macOS laptops for new employees
  • Support employee onboarding and offboarding, ensuring a seamless IT experience
  • Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
  • Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
  • Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
  • Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
  • Support password resets, MFA, VPN access, and identity-related requests
  • Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
  • Maintain accurate inventory of laptops, accessories, licenses, and IT assets
  • Document technical procedures, troubleshooting guides, and knowledge base articles
  • Escalate infrastructure, cloud, networking, and security issues when appropriate
  • Help maintain a secure, reliable, and efficient IT environment for employees worldwide

Qualifications

  • 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role
  • Hands-on experience supporting Windows and macOS
  • Experience configuring laptops, installing software, and troubleshooting end-user issues
  • Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
  • Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage
  • Understanding of endpoint security, antivirus solutions, software updates, and device management
  • Strong customer-service mindset with excellent communication skills in English
  • Organized, detail-oriented, and eager to learn new technologies
  • Ability to prioritize multiple requests while delivering a great employee experience

Skills

Required:WindowsmacOSMicrosoft 365IntuneEntra IDNetworkingCustomer serviceDocumentation
Nice to have:Active Directory

Benefits

  • Not specified in this description.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Aqua Security

Protect What Runs in the Cloud

Aqua Security is the pioneer in securing containerized cloud native applications from development to production. Aqua's full lifecycle solution prevents attacks by enforcing pre-deployment hygiene and mitigates attacks in real time in production, reducing mean time to repair and overall business risk. The Aqua Platform, a Cloud Native Application Protection Platform (CNAPP), integrates security from Code to Cloud, combining the power of agent and agentless technology into a single solution. With enterprise scale that doesn’t slow development pipelines, Aqua secures your future in the cloud. Founded in 2015, Aqua is headquartered in Boston, MA and Ramat Gan, IL protecting over 500 of the world’s largest enterprises.

cloud native securitycontainer securityKubernetes securityserverless securityCSPMcloud securityDevSecOpscloud compliance
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