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Principal Engagement Manager, Professional Services, AWSI

Amazon
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Zurich, Geneva, BernPosted 2mo ago

About the role

Lead delivery of large-scale Healthcare and Life Sciences transformation programs within AWS ProServe, coordinating multi-workstream initiatives and teams to deliver AI, data, and enterprise modernization outcomes for HCLS customers.

Responsibilities

  • Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
  • Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
  • Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning stakeholders on priorities, timelines, and definitions of success, escalating blockers where necessary.
  • Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI.
  • Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs.
  • Lead human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows.
  • Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program.
  • Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer regulatory requirements (e.g., HIPAA, GxP).
  • Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale.

Qualifications

  • 8+ years of experience in technology transformation program management, with at least 5 years leading complex, multi-workstream delivery programs ($10M+/year in professional services revenue) end-to-end, including governance, program delivery quality and velocity, and financial health
  • 3+ years experience in the healthcare and/or life sciences industry
  • Experience with fixed-price, milestone-based delivery models where scope management, risk mitigation, and financial discipline are critical to program success
  • Demonstrated ability to adopt and champion emerging delivery methodologies and tooling that accelerate team productivity, including experience adapting governance frameworks for new technology-driven delivery models

Skills

Required:Executive stakeholder managementProgram governanceFinancial management
Nice to have:AI-DLC / AI-driven development
Last updated Oct 25, 2026. Interested? Apply on the company site.

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