← All roles

Key Account Manager Pleno

SkydropX· Brasil-Frenet
Apply on company site
CuritibaFull-timePosted 2mo ago

About the role

Role within Customer Success transforming area to manage a portfolio of Large Accounts, helping to structure processes and metrics for the Account Managers squad inside CS.

Responsibilities

  • Be the owner of the relationship with a portfolio of Large Accounts with targets for recurring revenue, retention, and revenue growth
  • Build and execute account plans aligned with client business objectives; monitor sending cadence and identify declines in recency to prevent silent churn
  • Lead re-engagement and recovery strategies for lapsed clients; identify opportunities and make strategic contacts with key stakeholders and client partners; identify and execute expansion opportunities within the portfolio
  • Help design and consolidate metrics, processes, and playbooks for the Account Managers team in ITM; propose and document repeatable retention and expansion strategies
  • Systematize resolution of complex problems to create references for the team (e.g., escalation flows, prioritization criteria)
  • Provide structured client and team feedback to internal areas (Product, RevOps, Support) with data to support prioritization
  • Contribute to building rituals, templates, and segmentation criteria for the squad
  • Ensure complete CRM (Hubspot) profile updates for clients; analyze recurrence and recency indicators to inform decisions and suggest process improvements for the team

Qualifications

  • Experience in Customer Success, Account Management, or B2B sales with a portfolio management track record
  • Negotiation ability
  • Analytical thinking with autonomy to interpret indicators and act on them
  • Structured communication with managers/decision-makers
  • Resolutive attitude

Skills

Required:Portfolio managementAccount planningCRM and data analysis

Benefits

  • Not specified in the description
Last updated Oct 14, 2026. Interested? Apply on the company site.
SkydropX logo

About SkydropX

Logistic Management System for E-commerce & Retail in Mexico.

We automate the shipping process for businesses. Our “AI Dispatch” makes it easier to select, buy/print shipping labels, track, estimate drop-off times and handle returns. We enable companies to own the entire experience from shopping cart to delivery.

marketplacesaaslogistics
Company profileWebsite

More open roles at SkydropX