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Product Guide

Arc'teryx· Retail Stores – Arc'teryx Downtown Boulder
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Boulder, CO$20/hr - $23/hrPart-timePosted 2mo ago

About the role

Product Guide role in Arc’teryx retail store in Boulder, CO, focused on delivering best-in-class guest experience, sharing technical product knowledge, and supporting store initiatives.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated with problem-solving skills
  • Flexible and adaptable when faced with ambiguity
  • Ability to balance autonomy and collaboration
  • Inspires breakthrough thinking and continuous improvement
  • Commitment to doing what is right and getting outside when possible

Skills

Required:Customer serviceProduct knowledgeCommunication (phone/email/social media)

Benefits

  • Growth, community & gear - professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility - Paid time off, and Live it, Learn It Days
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and EAP (full time)
  • Financial wellbeing - 401(k) matching, eligibility for Annual Incentive Plan and ESPP (full time)
  • Family support - Parental leave for birthing and non-birthing parents (full time)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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