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Lead

Arc'teryx· Retail Stores – Arc'teryx Flatiron
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New York, NY$28.1/hr - $31.3/hrPart-timePosted 2mo ago

About the role

Lead a team of Product Guides in a New York City Arc’teryx store, overseeing guest experience, product, community, operations and people while delivering coaching, inventory management, and store leadership from the floor.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
  • Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
  • Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
  • Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
  • Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
  • Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
  • Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
  • Networking with potential partners to support events and to help maximize brand engagement in the community
  • Managing the opening and closing procedures for the store, as designed by the company and leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
  • Rotating through areas of focus to deep dive into each of the five pillars of the business
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching and developing others
  • Customer service oriented with exceptional guest experience
  • Ability to provide feedback and development in the moment
  • Comfort adhering to health and safety guidelines
  • Ability to set a clear vision and align a team
  • Strong time management and adaptability
  • Flexibility to handle ambiguity
  • Commitment to doing what is right and living the brand
  • Passion for outdoor lifestyle
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer serviceProduct knowledge

Benefits

  • Growth, community & gear - professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility - Paid time off, dedicated paid days to get outside & explore
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - Extended health, dental, and vision coverage (full-time employees) including mental health support and fertility benefits
  • Financial wellbeing - 401(k) matching, eligibility for Annual Incentive Plan and ESPP (where applicable) for full-time employees
  • Family support - Parental leave for birthing and non-birthing parents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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