← All roles

Lead

Arc'teryx· Retail Stores – Arc'teryx Flatiron
Apply on company site
New York, NY$28.1/hr - $31.3/hrFull-timePosted 2mo ago

About the role

Lead a team of Product Guides within Arc'teryx Flatiron, owning in-store experience across experience, product, community, operations and people while coaching others and ensuring guest satisfaction.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shift and monitoring sales floor activity
  • Supporting product guides in delivering a world-class guest experience through authentic technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days a week
  • Overseeing the five pillars of the business (experience, product, community, operations and people)
  • Building community by sharing brand information and event specifics with team and guests
  • Coaching and providing feedback to product guides to unlock potential and hit targets
  • Assisting with inventory management throughout the day (receiving, processing, restocking, destocking, visual merchandising)
  • Communicating company initiatives, policies, and priorities to the team in collaboration with the Store Manager
  • Leveraging tools to manage store operations, sales targets, labor and budget
  • Networking with potential partners to support events and maximize brand engagement
  • Managing opening and closing procedures as designed by leadership
  • Answering store phones, voicemails, store emails, and regional social media when needed
  • Rotating through focused areas to deep dive into each pillar of the business
  • Using Point of Sale system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching others and delivering outstanding customer service
  • Ability to provide timely feedback and development
  • Ability to adhere to health and safety guidelines
  • Proven ability to set a clear vision and align team around goals
  • Strong time management with ability to adapt to daily business needs
  • Flexible and adaptable to ambiguity
  • Commitment to doing what is right and thriving outside
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer ServiceCommunicationInventory ManagementSales & Budget AwarenessPoint of Sale (POS)

Benefits

  • Growth, community & gear – professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility – paid time off and dedicated days to get outside & explore
  • Wellbeing – 24/7 Employee Assistance Program (EAP)
  • Health – extended health, dental, and vision including mental health support and fertility benefits
  • Financial wellbeing – 401(k) match, incentive plan and ESPP where applicable
  • Family support – parental leave for birthing and non-birthing parents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

More open roles at Arc'teryx