← All roles

Senior Manager - User Experience : F&E

Meesho· Fulfilment / Experience – Fulfilment
Apply on company site
BangaloreFull Time EmployeePosted 2mo ago

About the role

Senior leadership role within Meesho's Fulfilment and Experience (F&E) team, owning the Order-to-delivery and post-order experiences, with autonomy over team structure, roadmap, and cross-functional collaboration with Product, Ops, 3PLs, and Meesho leadership.

Responsibilities

  • Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise
  • Post-order experience — returns, refunds, and how fast/painlessly they resolve
  • Customer support — treating support volume as a signal to fix root causes, not just a queue to clear
  • The fast delivery network bet — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there
  • A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers)

Qualifications

  • B.Tech/MBA from a premium institute preferred
  • 5–8 years overall experience; 2+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)
  • Proven experience leading teams (min. 3 years managerial experience)
  • Strong analytical and structured problem-solving skills
  • High ownership, strong bias for action, comfortable with ambiguity
  • Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho leadership
  • Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.

Skills

Required:Order-to-delivery experiencePost-order experience (returns/refunds)Customer support as a signal for root-cause analysisLeadership / team management

Benefits

  • competitive compensation — cash and equity-based — tailored to job roles, experience, and skill
  • MeeCare holistic wellness program (medical insurance for employees and families, telehealth, wellness events, fitness perks)
  • generous leave policies, parental support, retirement benefits, and learning and development assistance
  • salary advance support, relocation assistance, and flexible benefit plans
  • inclusive, accessible workplace with disability-friendly policies and accommodations
Last updated Oct 21, 2026. Interested? Apply on the company site.
Meesho logo

About Meesho

Building for a billion Indians

Meesho careers, Meesho blogs and other fascinating details about India’s hottest e-commerce app are available here. Come join us.

e-commercesocial commerceIndia
Company profileWebsite

More open roles at Meesho