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Customer Success Manager

Megaport· Sales – Global - Customer Success
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Hybrid (Pacific Northwest / West Coast)Full-time - PermanentPosted 2mo ago

About the role

Customer Success Manager focused on post-sale relationships within the Pacific Northwest region, driving renewals, upsell/cross-sell, enablement, and overall customer experience for Megaport’s existing customers.

Responsibilities

  • As part of the Integrated Account Team, collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted revenue from existing customers, focusing on overall customer experience.
  • Proactively drive the renewal process across a wide base of customers and increase long-term revenue potential by converting month-to-month to term subscriptions at renewal.
  • Act as a trusted advisor to existing customers, focusing on onboarding and enablement to ensure time to value and awareness of Megaport enhancements, new products and ecosystem partners.
  • Be responsible for proactive, sequenced outreach communications across a large base of customers to drive adoption, solution awareness and engagement with Megaport and partner community.
  • Champion customers throughout their journey, facilitating resolution of issues from a Commercial and Sales standpoint and identifying additional value.
  • Nurture the nominated customer base, identifying targets and engaging strategy based on opportunity and customer needs.
  • Report on and analyze customer experience, communicate trends to the team, and provide pipeline updates in SFDC.
  • Maintain in-depth knowledge of Megaport products and solutions and propose demonstrations to customers, while aware of rival offerings.
  • Align tasks with management objectives and collaborate with Sales and Marketing on revenue growth campaigns.
  • Evaluate customer feedback and recommend process improvements to measure performance against targets.
  • Collaborate with Finance, Operations, and other departments to resolve challenges affecting service experience.

Qualifications

  • 3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
  • 3+ years experience in an Account Management or Customer Success role.
  • Proven ability to work in a fast-paced technical environment with multiple tasks or goals.
  • Strong verbal and written communication skills and ability to collaborate across internal and external organizations.
  • Demonstrable ability to identify customer needs and present suitable solutions.
  • Ability to deliver revenue results with a consultative selling approach.
  • Ability to work with wider Megaport teams on revenue generation and results.
  • Maintain records and data per Megaport models with focus on revenue retention from existing accounts.
  • Experience proposing or deploying cloud and virtualized compute solutions in enterprise environments (highly desired).

Skills

Required:Account managementCustomer successCommunication
Nice to have:Sales enablement

Benefits

  • Flexible working environments
  • Birthday Leave
  • Generous study and training allowance + 5 days paid study leave
  • Creative, fun, contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

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