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Senior Operations Analyst

Megaport· Compute – Operations
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Hybrid (São Paulo, SP)Full-time - PermanentPosted 2mo ago

About the role

Senior Operations Analyst role within Latitude.sh (acquired by Megaport) focused on maintaining high availability of global infrastructure, coordinating data center operations, and mentoring junior staff.

Responsibilities

  • Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software
  • Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance
  • Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures
  • Install, configure, and troubleshoot Linux and Windows operating systems
  • Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management
  • Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC
  • Support and improve internal operational documentation, workflows, and escalation procedures
  • Mentor junior team members and contribute to continuous improvement initiatives

Qualifications

  • Advanced English communication skills (B2 or higher)
  • Proven experience with server hardware, including diagnostics, replacements, and upgrades
  • Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination
  • Proficiency with monitoring platforms, ticketing systems, and incident handling workflows
  • Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning
  • Working knowledge of Windows Server environments
  • Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems
  • Bachelor’s degree in Computer Science, Information Systems, or similar working experience
  • Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus

Skills

Required:Server hardware diagnostics and upgradesData center standards and remote hands coordinationLinux system administration
Nice to have:Windows Server

Benefits

  • Competitive Compensation
  • Annual Bonus based on company and team performance
  • Meal voucher (Caju)
  • Wellhub
  • Transportation or fuel voucher (without discounts)
  • Health Plan (Sulamérica)
  • Dental Plan (Amil)
  • Subsidies for education, certification and English courses
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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